Question
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CreatorTopic
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March 21, 2008 at 4:15 am #2245244
USB causes system to crash
Lockedby a_godden · about 16 years ago
Hello, I’m hoping someone here can help me. When I connect any usb devices to my HP Pavillion laptop (dv8000) it causes the system to freeze. I can reboot the system but if there are any usb devices attached at boot up the system crashes while windows is loading.
This problem started about 3 weeks ago, after an unexplained complete system crash. The usb ports were working correctly for a day or two after I reinstalled windows xp and then they stopped.
I have check the drives and updated the bios windows, hp and device drives. The windows device manager claims the ports are working normally – of course there are no devices attached when I run these checks. I have also tried uninstalling and reinstalling the all the USB related controllers.
Can anyone suggest a solution to this problem? I don’t use my USB ports everyday but I do need them.
Thanks so much for your help.
Amy
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CreatorTopic
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AuthorReplies
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March 21, 2008 at 4:15 am #2549109
Clarifications
by a_godden · about 16 years ago
In reply to USB causes system to crash
Clarifications
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March 21, 2008 at 4:58 am #2549105
What about Safe Mode
by l-mo · about 16 years ago
In reply to USB causes system to crash
Does this happen in safe mode? No particular reason except I like to use it to help me determine if my problems relate to software or hardware.
Have you installed the latest drivers for the machine? You may want to try an earlier driver version.
Good luck 🙂
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March 21, 2008 at 6:19 am #2549066
safe mode with command prompt
by a_godden · about 16 years ago
In reply to What about Safe Mode
I tried to boot the system in safe mode as you’ve suggested, but it froze at windows/system/mup.sys file. This is the same place that it crashed at before I had to reinstall the os 3 weeks ago. The usb ports weren’t a problem (that I noticed) until about 3 days after the reboot. I wonder if these problems are related?
Do you have any recommendations?
Thanks
Amy-
March 21, 2008 at 6:25 am #2549063
recovery
by rbtechguy · about 16 years ago
In reply to safe mode with command prompt
Can you access the recovery console from the cd and copy and replace mup.sys?
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March 21, 2008 at 6:26 am #2549059
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March 21, 2008 at 6:27 am #2549058
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March 21, 2008 at 6:35 am #2549049
the link
by a_godden · about 16 years ago
In reply to found this link
If I understand the link and other pages I’ve been reading the problem doesn’t lie with the mup file, but with loading the PnP drivers which follows.
The system checks indicate that the usb drivers are okay. Could these checks be wrong?
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March 21, 2008 at 6:45 am #2549042
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March 21, 2008 at 6:55 am #2549032
new components
by a_godden · about 16 years ago
In reply to Probably not…
In a sense I did, nothing before the system crashed but after I had to reinstall the system. The only hardware (usb) that I used before this problem started was my external hd. I was able to use it for few days (copying over my files) before this problem developped.
All my external components are usb based, which means I cannot use them now (scanner, ipaq, external hd).
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March 22, 2008 at 9:11 pm #2573614
There’s something that’s been missed so far ! …
by older mycroft · about 16 years ago
In reply to safe mode with command prompt
When you say that the attempt to boot into ‘Safe Mode with Networking’ froze at “[i]windows/system/mup.sys[/i]” what EXACTLY do you mean that it froze.
How long did you leave it before you decided it had frozen ?
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March 24, 2008 at 8:21 am #2561676
nothing happened after
by a_godden · about 16 years ago
In reply to There’s something that’s been missed so far ! …
When I attempt to boot in safe mode or regular mode with a usb cable attached the computer freezes at the same point everytime. By freeze I mean that for at least 10 minutes (this was the longest I’ve left it for) there is no sign of hd activity, the screen doesnt change, when you press buttons on the keyboard nothing happens.
The computer also freezes (same as above) when I connect a usb cable after windows has booted.
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March 24, 2008 at 9:53 pm #2546193
Do you have Nero – InCD installed on this system ? …
by older mycroft · about 16 years ago
In reply to nothing happened after
I only ask because over the last 24 hours whenever I’ve had nothing better to do, I’ve been reading up around the ‘net and there appears to be a connection with some users having the same problem AND InCD installed.
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March 25, 2008 at 7:21 am #2546122
Nero yes, In CD no
by a_godden · about 16 years ago
In reply to Do you have Nero – InCD installed on this system ? …
I do have an older version of Nero (version 6), which I have been using for about 3 years. But I don’t have InCD.
Thanks for all your help
Amy
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March 21, 2008 at 6:02 am #2549078
BIOS
by rbtechguy · about 16 years ago
In reply to USB causes system to crash
Did you completely disable USB in the boot options?
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March 21, 2008 at 6:57 am #2549030
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March 21, 2008 at 7:04 am #2549021
BIOS
by rbtechguy · about 16 years ago
In reply to disabling usb in boot options?
Most BIOS setups let you select a boot priority option. Depending on your BIOS manufacturer, it will be contained somewhere within the list of available options. The usual order is something like CD, Floppy, HD, etc… Make sure USB isn’t an option. Scroll through the options to disable. Restart, see what happens. If it doesn’t work you could reenter BIOS and change the setting back?
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March 21, 2008 at 7:06 am #2549017
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March 21, 2008 at 7:10 am #2549013
install vs repair
by a_godden · about 16 years ago
In reply to System Re-install
I think I had to reistall windows xp (service pack 2 if that makes a difference). I remember trying to repair it but that didn’t work and finally I gave up and reinstalled windows (without reformating the hd). Could this cause this kind of problem? I thought the system was fine (after the reinstall) because everything was working if only for the first few days.
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March 21, 2008 at 7:14 am #2549012
Updates
by rbtechguy · about 16 years ago
In reply to install vs repair
Definitely possible that after the re-install you were able to work for a few days. Did you run any Windows Updates in those few days after the install? Might be a problem with one of the updates that throwing a wrench in the works?
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March 21, 2008 at 7:19 am #2549008
updates, updates, updates
by a_godden · about 16 years ago
In reply to Updates
Yes, there were updates, and more updates. Windows updates, HP updates, BIOS updates (that one was hp’s attempt to solve the problem with no change). If one of these updates caused the problem how would you suggest identifying the problem update? I’ve never had a problem update before.
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March 21, 2008 at 7:20 am #2549007
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March 21, 2008 at 7:21 am #2549005
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March 21, 2008 at 7:27 am #2547979
OK!
by rbtechguy · about 16 years ago
In reply to USB not an option
That helps…..at least it’s not something we have to consider now. Input devices? USB keyboard and mouse? Sorry….yet another idea that popped into my head
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March 21, 2008 at 7:25 am #2547981
sorry…
by rbtechguy · about 16 years ago
In reply to USB causes system to crash
All over the board here. Sorry about that. Am a little new to the posting process. Also have you all over the board in terms of repair options. Ideas are coming to me as I do a little research. I think we are smarter than this problem…we can FIX!!
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March 22, 2008 at 6:18 am #2573856
good ideas
by a_godden · about 16 years ago
In reply to sorry…
Hi I just wanted to say thank you for all your problem solving ideas. You’ve been more helpful then HP tech support!
I did the checkdisk, it did find a bad cluster in file hiberfi.sys – it’s now been repaired but the system is still crashing when I connect a usb device. Any new ideas… I’ll try pretty much anything.
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March 22, 2008 at 10:16 am #2573789
This might help you..
by Anonymous · about 16 years ago
In reply to USB causes system to crash
PROBLEM: USB devices not available because they are mapped to the same drive as a network mapping.
SOLUTION: Instead of changing the mapped drive letter of your USB hdd, change the drive letter that your CD player uses, then reinsert your USB device. That way any USB device that attaches to your PC will find an available drive letter (Such as d:\ ).
Please post back if you have anymore problems or questions.
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March 22, 2008 at 7:01 pm #2573646
not sure how
by a_godden · about 16 years ago
In reply to This might help you..
Hi, I’m not sure how to do this, and the problem affects my scanner (which I don’t think gets assigned a letter) as well as my external drive. The system crashes when I attach a usb cable to the computer even if nothing is attached to the other end.
that being said i’ll try most anything to fix the problem. Could you tell me how to reassign the drive letters?
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March 24, 2008 at 5:26 am #2547000
Sorry I haven’t been able to help….
by rbtechguy · about 16 years ago
In reply to not sure how
To remap drive letters:
Computer Managaement. Could access by MY COMPUTER ICON- right-click
SELECT Manage: Brings up Computer Management
SELECT Disc Management
RIGHT-CLICK CD DRIVE- SELECT Change Drive Letter and PathsNot sure this will fix
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March 22, 2008 at 9:04 pm #2573615
hardware vs software
by a_godden · about 16 years ago
In reply to USB causes system to crash
Is there anyway to determine if this problem is caused by hardware or software? I’ve been considering, if the problem is software then reformating the harddisk and reinstalling windows (again but maybe cleaner) might resolve the problem. Obviously this is an annoying undertaking and I don’t want to do it if the problem might be hardware related (and therefor unaffected by the reformating).
So any ideas hardware/software or uncertain?
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March 24, 2008 at 5:30 am #2546997
Not sure….
by rbtechguy · about 16 years ago
In reply to hardware vs software
I’m beginning to think software issue. I believe the problem occured after the install of an update. Which one……anybody’s guess. Possible research some of the installed updates to see which might affect the PnP, or USB functions
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March 24, 2008 at 5:52 am #2546987
Try this…
by Anonymous · about 16 years ago
In reply to USB causes system to crash
Go into your “bios” (when you start your laptop press the “F1” key or what ever key relates to your bios)and select “default” boot options, this might help your problem.
Please post back if you have anymore problems or questions.
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March 24, 2008 at 8:15 am #2561680
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March 24, 2008 at 11:00 pm #2546187
Can you go back
by rob miners · about 16 years ago
In reply to USB causes system to crash
into the BIOS and check these settings.
F10 to enter setup
go to the Advanced Menu
and check the settings below if they are Disabled, Enable them.
Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
computer runs in Battery Optimized mode.)Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled-
March 25, 2008 at 7:16 am #2546125
bios checked
by a_godden · about 16 years ago
In reply to Can you go back
I went back into the bios and looked at the advanced menu, but there is nothing about usb there or speed step.
While i was in the bios I did look through all the menus and usb isn’t mentioned under any heading. I also did another HD check, all is well on both the master and slave internal drives and both drive pass.
Thanks for the suggestions i’ll have to keep trying.
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March 25, 2008 at 1:58 pm #2560960
According to the HP Pavillion
by rob miners · about 16 years ago
In reply to bios checked
laptop (dv8000) manual these settings are under the Advanced Menu.
Is this how you accessed the BIOS
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the File, Security, Tools, and Advanced menus.1. Open Computer Setup by turning on or restarting the
computer. Press f10 while the F10 = Based Setup message is
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys
to select File > Ignore changes and exit, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and go
into effect when the computer restarts.To view navigation information, press f1
Use the arrow keys to move around, go to the Advanced Menu and check the settings below if they are Disabled, Enable them.Advanced Menu
Select To Do This
Language (or press f2) Change the Computer Setup language.
Boot options ■ Enable/Disable MultiBoot, which sets a startup
sequence that can include most bootable
devices and media in the system.
■ Set the boot order.
Device options ■ Swap the functions of the fn key and left ctrl
key.
■ Enable/Disable multiple pointing devices at
startup. (To set the computer to support only a
single, usually nonstandard, pointing device at
startup, select Disable.)
■ Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled
❐ A USB keyboard, mouse, and hub work
even when a Windows operating system
is not loaded.
❐ The computer starts from a bootable hard
drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive
connected by a USB connector to the
computer or to an optional docking
device.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
computer runs in Battery Optimized mode.)Save changes and exit Save changes entered during the current session.
Then exit and restart the computer. The changes
you save are to into effect when the computer
restarts. -
March 25, 2008 at 7:01 pm #2560850
bios is different
by a_godden · about 16 years ago
In reply to According to the HP Pavillion
I went back into the bios and double checked. BIOS version F.54 doesn’t have those options, I have Video Graphics mode (side port), Dedicated video memory (128), Total video memory (128), Language, Boot Order (hd), Accessibility options, Embedded wireless lan (enabled).
HP told me to update the bios to this version to try and resolve this problem, I’m not sure (and I never thought to check) what the options were before.
What version of bios are you refering to, and do you think I should try changing the bios?
Amy
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March 25, 2008 at 7:13 pm #2560844
Have you
by rob miners · about 16 years ago
In reply to bios is different
still got warranty on the Notebook.
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March 25, 2008 at 7:52 pm #2560831
25 months old
by a_godden · about 16 years ago
In reply to Have you
I got the computer over two years ago, HP and extended warrentee have both expired. Where I’m living (in Japan) HP laptops are pretty rare so I’m not sure about taking it to a local tech. Do you think this might be a hardware problem?
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March 25, 2008 at 8:19 pm #2560827
I’ve got problems
by rob miners · about 16 years ago
In reply to 25 months old
with what you are reporting about your BIOS. I didn’t think that a BIOS Update would remove that information. Are you certain that it is the HP Pavilion dv8000 Notebook PC.
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March 25, 2008 at 8:39 pm #2560825
model and bios checked
by a_godden · about 16 years ago
In reply to Can you go back
I have double checked the model number and the bios release. They are correct for this computer.
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March 25, 2008 at 8:57 pm #2560823
OK
by rob miners · about 16 years ago
In reply to model and bios checked
You say that you did the BIOS update after you reinstalled and it did not change anything. It lasted 3 days after the reinstall before the USB became corrupt.
Is it a recovery CD that you are using or a Windows CD. -
March 25, 2008 at 10:10 pm #2560811
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March 25, 2008 at 10:13 pm #2560810
reformated and reinstalled but
by a_godden · about 16 years ago
In reply to USB causes system to crash
I’ve now reformated c, and reinstalled windows but I still cannot connect a usb device. I tried right after reinstalling windows (before connecting to the internet to get updates) but the computer froze the same as before.
I think this should eliminate software as the cause of the problem? So either the problem is BIOS or hardware right?
Any guesses? I’m thinking I’m going to have to find a tech to examine the machine.
Thanks for everything
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March 26, 2008 at 12:32 am #2560784
Try this
by rob miners · about 16 years ago
In reply to reformated and reinstalled but
Here is a link to a handy little tool. Save it to the desktop.
http://www.usbman.com/WebDrivers/Intel%20USB%20System%20Check/USBREADY.EXE
Using Intel USB System Check
After the download has completed, browse to the file usbready.exe and double-click it. A Welcome to Intel USB System Check message will appear on the screen.
Click Yes . The Intel USB System Check program will check the computer system for USB compatibility.Computer systems with full USB support
If the computer system has everything required for USB to function correctly, a ?This system has full USB support? message window will be displayed. This message window has green squares with the word “YES” in them.Computer systems without full USB support
If the computer system does not have everything required for USB to function correctly, a ?This system currently does not have full USB support? message window will be displayed. This message window has red squares with the word “NO” in them.
Click Details, and then read the following summaries that are displayed:
System Software Support
System Hardware Support
USB Driver Support-
March 26, 2008 at 3:28 am #2560746
great utility but
by a_godden · about 16 years ago
In reply to Try this
Hi thanks for the link, I tried it and unfortunately it seems to confirm that the problem must be hardware. The system has full usb support, the hardware has usb support and the driver is operating correctly.
I guess it’s time to see a tech about checking the hardware.
Thank you so much for all your help. If I can I’ll post after I talk to a tech.
Amy -
March 26, 2008 at 12:23 pm #2561767
I was
by rob miners · about 16 years ago
In reply to great utility but
hoping that it may confirm your problem. Sorry for the bad news.
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