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  • #2245244

    USB causes system to crash

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    by a_godden ·

    Hello, I’m hoping someone here can help me. When I connect any usb devices to my HP Pavillion laptop (dv8000) it causes the system to freeze. I can reboot the system but if there are any usb devices attached at boot up the system crashes while windows is loading.

    This problem started about 3 weeks ago, after an unexplained complete system crash. The usb ports were working correctly for a day or two after I reinstalled windows xp and then they stopped.

    I have check the drives and updated the bios windows, hp and device drives. The windows device manager claims the ports are working normally – of course there are no devices attached when I run these checks. I have also tried uninstalling and reinstalling the all the USB related controllers.

    Can anyone suggest a solution to this problem? I don’t use my USB ports everyday but I do need them.

    Thanks so much for your help.

    Amy

All Answers

  • Author
    Replies
    • #2549109

      Clarifications

      by a_godden ·

      In reply to USB causes system to crash

      Clarifications

    • #2549105

      What about Safe Mode

      by l-mo ·

      In reply to USB causes system to crash

      Does this happen in safe mode? No particular reason except I like to use it to help me determine if my problems relate to software or hardware.

      Have you installed the latest drivers for the machine? You may want to try an earlier driver version.

      Good luck 🙂

      • #2549066

        safe mode with command prompt

        by a_godden ·

        In reply to What about Safe Mode

        I tried to boot the system in safe mode as you’ve suggested, but it froze at windows/system/mup.sys file. This is the same place that it crashed at before I had to reinstall the os 3 weeks ago. The usb ports weren’t a problem (that I noticed) until about 3 days after the reboot. I wonder if these problems are related?

        Do you have any recommendations?

        Thanks
        Amy

        • #2549063

          recovery

          by rbtechguy ·

          In reply to safe mode with command prompt

          Can you access the recovery console from the cd and copy and replace mup.sys?

        • #2549059

          recovery

          by a_godden ·

          In reply to recovery

          I have the recovery cd, but i’m not sure how to copy and replace the mup.sys file. Could you tell me how to do this?
          Amy

        • #2549058

          found this link

          by rbtechguy ·

          In reply to recovery

        • #2549049

          the link

          by a_godden ·

          In reply to found this link

          If I understand the link and other pages I’ve been reading the problem doesn’t lie with the mup file, but with loading the PnP drivers which follows.

          The system checks indicate that the usb drivers are okay. Could these checks be wrong?

        • #2549042

          Probably not…

          by rbtechguy ·

          In reply to the link

          Installed any new components recently? Keyboard, mouse, etc…

        • #2549032

          new components

          by a_godden ·

          In reply to Probably not…

          In a sense I did, nothing before the system crashed but after I had to reinstall the system. The only hardware (usb) that I used before this problem started was my external hd. I was able to use it for few days (copying over my files) before this problem developped.

          All my external components are usb based, which means I cannot use them now (scanner, ipaq, external hd).

        • #2573614

          There’s something that’s been missed so far ! …

          by older mycroft ·

          In reply to safe mode with command prompt

          When you say that the attempt to boot into ‘Safe Mode with Networking’ froze at “[i]windows/system/mup.sys[/i]” what EXACTLY do you mean that it froze.

          How long did you leave it before you decided it had frozen ?

        • #2561676

          nothing happened after

          by a_godden ·

          In reply to There’s something that’s been missed so far ! …

          When I attempt to boot in safe mode or regular mode with a usb cable attached the computer freezes at the same point everytime. By freeze I mean that for at least 10 minutes (this was the longest I’ve left it for) there is no sign of hd activity, the screen doesnt change, when you press buttons on the keyboard nothing happens.

          The computer also freezes (same as above) when I connect a usb cable after windows has booted.

        • #2546193

          Do you have Nero – InCD installed on this system ? …

          by older mycroft ·

          In reply to nothing happened after

          I only ask because over the last 24 hours whenever I’ve had nothing better to do, I’ve been reading up around the ‘net and there appears to be a connection with some users having the same problem AND InCD installed.

        • #2546122

          Nero yes, In CD no

          by a_godden ·

          In reply to Do you have Nero – InCD installed on this system ? …

          I do have an older version of Nero (version 6), which I have been using for about 3 years. But I don’t have InCD.

          Thanks for all your help
          Amy

    • #2549078

      BIOS

      by rbtechguy ·

      In reply to USB causes system to crash

      Did you completely disable USB in the boot options?

      • #2549030

        disabling usb in boot options?

        by a_godden ·

        In reply to BIOS

        Sorry but I don’t know how to do this, so I haven’t tried it. Could you tell me how?

        • #2549021

          BIOS

          by rbtechguy ·

          In reply to disabling usb in boot options?

          Most BIOS setups let you select a boot priority option. Depending on your BIOS manufacturer, it will be contained somewhere within the list of available options. The usual order is something like CD, Floppy, HD, etc… Make sure USB isn’t an option. Scroll through the options to disable. Restart, see what happens. If it doesn’t work you could reenter BIOS and change the setting back?

        • #2549017

          System Re-install

          by rbtechguy ·

          In reply to BIOS

          Couldn’t add to the post above. Re-install system? Was it a clean install or just a repair?

        • #2549013

          install vs repair

          by a_godden ·

          In reply to System Re-install

          I think I had to reistall windows xp (service pack 2 if that makes a difference). I remember trying to repair it but that didn’t work and finally I gave up and reinstalled windows (without reformating the hd). Could this cause this kind of problem? I thought the system was fine (after the reinstall) because everything was working if only for the first few days.

        • #2549012

          Updates

          by rbtechguy ·

          In reply to install vs repair

          Definitely possible that after the re-install you were able to work for a few days. Did you run any Windows Updates in those few days after the install? Might be a problem with one of the updates that throwing a wrench in the works?

        • #2549008

          updates, updates, updates

          by a_godden ·

          In reply to Updates

          Yes, there were updates, and more updates. Windows updates, HP updates, BIOS updates (that one was hp’s attempt to solve the problem with no change). If one of these updates caused the problem how would you suggest identifying the problem update? I’ve never had a problem update before.

        • #2549007

          Recovery?

          by rbtechguy ·

          In reply to Updates

          Have you run chkdsk yet? From the recovery console of the recovery cd type chkdsk c: /r
          This will look for any bad portions of your HD and fix them.

        • #2549005

          USB not an option

          by a_godden ·

          In reply to BIOS

          Hi I checked the bios boot options, this system doesn’t support usb. There isn’t any mention of usb in the bios.

        • #2547979

          OK!

          by rbtechguy ·

          In reply to USB not an option

          That helps…..at least it’s not something we have to consider now. Input devices? USB keyboard and mouse? Sorry….yet another idea that popped into my head

    • #2547981

      sorry…

      by rbtechguy ·

      In reply to USB causes system to crash

      All over the board here. Sorry about that. Am a little new to the posting process. Also have you all over the board in terms of repair options. Ideas are coming to me as I do a little research. I think we are smarter than this problem…we can FIX!!

      • #2573856

        good ideas

        by a_godden ·

        In reply to sorry…

        Hi I just wanted to say thank you for all your problem solving ideas. You’ve been more helpful then HP tech support!

        I did the checkdisk, it did find a bad cluster in file hiberfi.sys – it’s now been repaired but the system is still crashing when I connect a usb device. Any new ideas… I’ll try pretty much anything.

    • #2573789

      This might help you..

      by Anonymous ·

      In reply to USB causes system to crash

      PROBLEM: USB devices not available because they are mapped to the same drive as a network mapping.

      SOLUTION: Instead of changing the mapped drive letter of your USB hdd, change the drive letter that your CD player uses, then reinsert your USB device. That way any USB device that attaches to your PC will find an available drive letter (Such as d:\ ).

      Please post back if you have anymore problems or questions.

      • #2573646

        not sure how

        by a_godden ·

        In reply to This might help you..

        Hi, I’m not sure how to do this, and the problem affects my scanner (which I don’t think gets assigned a letter) as well as my external drive. The system crashes when I attach a usb cable to the computer even if nothing is attached to the other end.

        that being said i’ll try most anything to fix the problem. Could you tell me how to reassign the drive letters?

        • #2547000

          Sorry I haven’t been able to help….

          by rbtechguy ·

          In reply to not sure how

          To remap drive letters:

          Computer Managaement. Could access by MY COMPUTER ICON- right-click
          SELECT Manage: Brings up Computer Management
          SELECT Disc Management
          RIGHT-CLICK CD DRIVE- SELECT Change Drive Letter and Paths

          Not sure this will fix

    • #2573615

      hardware vs software

      by a_godden ·

      In reply to USB causes system to crash

      Is there anyway to determine if this problem is caused by hardware or software? I’ve been considering, if the problem is software then reformating the harddisk and reinstalling windows (again but maybe cleaner) might resolve the problem. Obviously this is an annoying undertaking and I don’t want to do it if the problem might be hardware related (and therefor unaffected by the reformating).

      So any ideas hardware/software or uncertain?

      • #2546997

        Not sure….

        by rbtechguy ·

        In reply to hardware vs software

        I’m beginning to think software issue. I believe the problem occured after the install of an update. Which one……anybody’s guess. Possible research some of the installed updates to see which might affect the PnP, or USB functions

    • #2546987

      Try this…

      by Anonymous ·

      In reply to USB causes system to crash

      Go into your “bios” (when you start your laptop press the “F1” key or what ever key relates to your bios)and select “default” boot options, this might help your problem.

      Please post back if you have anymore problems or questions.

      • #2561680

        bios is on default

        by a_godden ·

        In reply to Try this…

        I haven’t changed the bios setting, it’s set for default (hd boot). Still crashing, but thanks for the suggestion.

    • #2546187

      Can you go back

      by rob miners ·

      In reply to USB causes system to crash

      into the BIOS and check these settings.

      F10 to enter setup

      go to the Advanced Menu

      and check the settings below if they are Disabled, Enable them.

      Enable/Disable all settings in the SpeedStep
      window. (When Disable is selected, the
      computer runs in Battery Optimized mode.)

      Enable/Disable USB legacy support for a USB
      keyboard, mouse, and hub. When USB legacy
      support is enabled

      • #2546125

        bios checked

        by a_godden ·

        In reply to Can you go back

        I went back into the bios and looked at the advanced menu, but there is nothing about usb there or speed step.

        While i was in the bios I did look through all the menus and usb isn’t mentioned under any heading. I also did another HD check, all is well on both the master and slave internal drives and both drive pass.

        Thanks for the suggestions i’ll have to keep trying.

        • #2560960

          According to the HP Pavillion

          by rob miners ·

          In reply to bios checked

          laptop (dv8000) manual these settings are under the Advanced Menu.

          Is this how you accessed the BIOS

          Accessing Computer Setup
          The information and settings in Computer Setup are accessed
          from the File, Security, Tools, and Advanced menus.

          1. Open Computer Setup by turning on or restarting the
          computer. Press f10 while the F10 = Based Setup message is
          displayed in the lower-left corner of the screen.
          ❏ To change the language, press f2.
          ❏ To view navigation information, press f1.
          ❏ To return to the Computer Setup menu, press esc.
          2. Select the File, Security, Tools, or Advanced menu.
          3. To exit Computer Setup, choose one of the following:
          ❏ To exit without saving any changes, use the arrow keys
          to select File > Ignore changes and exit, and then follow
          the instructions on the screen.
          ❏ To exit and save all the settings you have entered, use the
          arrow keys to select File > Save changes and exit, and
          then follow the instructions on the screen.
          Your preferences are set when you exit Computer Setup and go
          into effect when the computer restarts.

          To view navigation information, press f1
          Use the arrow keys to move around, go to the Advanced Menu and check the settings below if they are Disabled, Enable them.

          Advanced Menu
          Select To Do This
          Language (or press f2) Change the Computer Setup language.
          Boot options ■ Enable/Disable MultiBoot, which sets a startup
          sequence that can include most bootable
          devices and media in the system.
          ■ Set the boot order.
          Device options ■ Swap the functions of the fn key and left ctrl
          key.
          ■ Enable/Disable multiple pointing devices at
          startup. (To set the computer to support only a
          single, usually nonstandard, pointing device at
          startup, select Disable.)
          ■ Enable/Disable USB legacy support for a USB
          keyboard, mouse, and hub. When USB legacy
          support is enabled
          ❐ A USB keyboard, mouse, and hub work
          even when a Windows operating system
          is not loaded.
          ❐ The computer starts from a bootable hard
          drive, diskette drive diskette, or CD,
          CD-RW, or DVD inserted into a drive
          connected by a USB connector to the
          computer or to an optional docking
          device.
          ■ Select a parallel port mode: EPP (Enhanced
          Parallel Port), standard, bidirectional, or ECP
          (Enhanced Capabilities Port).
          ■ Enable/Disable all settings in the SpeedStep
          window. (When Disable is selected, the
          computer runs in Battery Optimized mode.)

          Save changes and exit Save changes entered during the current session.
          Then exit and restart the computer. The changes
          you save are to into effect when the computer
          restarts.

        • #2560850

          bios is different

          by a_godden ·

          In reply to According to the HP Pavillion

          I went back into the bios and double checked. BIOS version F.54 doesn’t have those options, I have Video Graphics mode (side port), Dedicated video memory (128), Total video memory (128), Language, Boot Order (hd), Accessibility options, Embedded wireless lan (enabled).

          HP told me to update the bios to this version to try and resolve this problem, I’m not sure (and I never thought to check) what the options were before.

          What version of bios are you refering to, and do you think I should try changing the bios?

          Amy

        • #2560844

          Have you

          by rob miners ·

          In reply to bios is different

          still got warranty on the Notebook.

        • #2560831

          25 months old

          by a_godden ·

          In reply to Have you

          I got the computer over two years ago, HP and extended warrentee have both expired. Where I’m living (in Japan) HP laptops are pretty rare so I’m not sure about taking it to a local tech. Do you think this might be a hardware problem?

        • #2560827

          I’ve got problems

          by rob miners ·

          In reply to 25 months old

          with what you are reporting about your BIOS. I didn’t think that a BIOS Update would remove that information. Are you certain that it is the HP Pavilion dv8000 Notebook PC.

      • #2560825

        model and bios checked

        by a_godden ·

        In reply to Can you go back

        I have double checked the model number and the bios release. They are correct for this computer.

        • #2560823

          OK

          by rob miners ·

          In reply to model and bios checked

          You say that you did the BIOS update after you reinstalled and it did not change anything. It lasted 3 days after the reinstall before the USB became corrupt.
          Is it a recovery CD that you are using or a Windows CD.

        • #2560811

          HP recovery / Win xp cd

          by a_godden ·

          In reply to OK

          Used the factory hp recovery/windows xp (with service pack 2) cd.

          Also, I just reformated the hd and reinstalled windows (again but clean this time)… didn’t fix the problem.

    • #2560810

      reformated and reinstalled but

      by a_godden ·

      In reply to USB causes system to crash

      I’ve now reformated c, and reinstalled windows but I still cannot connect a usb device. I tried right after reinstalling windows (before connecting to the internet to get updates) but the computer froze the same as before.

      I think this should eliminate software as the cause of the problem? So either the problem is BIOS or hardware right?

      Any guesses? I’m thinking I’m going to have to find a tech to examine the machine.

      Thanks for everything

      • #2560784

        Try this

        by rob miners ·

        In reply to reformated and reinstalled but

        Here is a link to a handy little tool. Save it to the desktop.

        http://www.usbman.com/WebDrivers/Intel%20USB%20System%20Check/USBREADY.EXE

        Using Intel USB System Check
        After the download has completed, browse to the file usbready.exe and double-click it. A Welcome to Intel USB System Check message will appear on the screen.
        Click Yes . The Intel USB System Check program will check the computer system for USB compatibility.

        Computer systems with full USB support
        If the computer system has everything required for USB to function correctly, a ?This system has full USB support? message window will be displayed. This message window has green squares with the word “YES” in them.

        Computer systems without full USB support
        If the computer system does not have everything required for USB to function correctly, a ?This system currently does not have full USB support? message window will be displayed. This message window has red squares with the word “NO” in them.
        Click Details, and then read the following summaries that are displayed:
        System Software Support
        System Hardware Support
        USB Driver Support

        • #2560746

          great utility but

          by a_godden ·

          In reply to Try this

          Hi thanks for the link, I tried it and unfortunately it seems to confirm that the problem must be hardware. The system has full usb support, the hardware has usb support and the driver is operating correctly.

          I guess it’s time to see a tech about checking the hardware.

          Thank you so much for all your help. If I can I’ll post after I talk to a tech.
          Amy

        • #2561767

          I was

          by rob miners ·

          In reply to great utility but

          hoping that it may confirm your problem. Sorry for the bad news.

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