Question

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USB/Mouse won't move, can't log into Windows

By rsmith ·
I've been working on a clients PC running Windows Media. Problems started when I couldn't connect to the Internet. All was good in device mgr (no yellow !'s). Updated NIC driver, no change. Tried to use USB cable from PC to cable box, that wouldn't work either. Called ISP and all was well on his end. Took PC home to run anti-virus, spam, malware. Booted up PC and now USB mouse/keyboard won't move, so I can't log into Windows (there is no PS/2 ports -small Dell box).

I set it up as a second drive in my PC, found a bunch of trojans and deleted them. Tried again in customers PC, still can't move mouse/keyboard. Hooked up drive as second one again and ran chkdsk/r. Still not fixed!

Any ideas? Going crazy.

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A reinstall would be quicker

by Jacky Howe In reply to Safe mode

Teach end users to navigate Windows without a mouse

http://articles.techrepublic.com.com/5100-10878_11-5025585.html

If you are using the Welcome screen hit the Tab key to open the password box. If it is Classic Logon use the Tab key to move between the fields.

Boot into Safe Mode with Networking and run these.

From another PC download and install Spybot, update it and copy the the installed folders to a USB Stick. Copy the other software to the USB stick as well.

Restart the PC in Safe Mode, navigate to the USB stick and run Spybot.

Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

With the new strains of Virus that have been created you may find it necessary to rename the executable files so that they will work. Do not change the files extension from .exe. Do the same with Spybot.

Download SmitfraudFix extract it to your Desktop, run it and select option #2

http://www.bleepingcomputer.com/resources/link243.html

You may have to start normally to install this and then run it in Safe Mode.

Download and install the 30 day trial of AVG Anti-Spyware 7.5 to your desktop

http://www.avg.com/download-trial

Also run this Rootkit Revealer GMer

http://www.gmer.net/index.php

FAQ

http://www.gmer.net/faq.php

BleepingComputer

http://www.bleepingcomputer.com/malware-removal/page

Update your Antivirus software.

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If no safe mode, then the final destinations are:

by robo_dev In reply to Time consuming but it may ...

Interactive mode from the F8 screen or Windows Recovery Console.

In recovery console you could basically clean out the virus manually and fix the registry keys that are hosing up the USB devices.

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