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  • #2288565

    Very very slow web browsing on DSL 54.0Mbps Connection

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    by ronankeenan1 ·

    I have a Pentium 4, Memory 512MB of DDRAM, and 40.0 GB Hard Drive,

    Operating System: Windows XP

    Software Offfice 2000 Pro, with Service Pack 2.

    Internet connection: DSL, Speed 54.0 Mbps

    Router: Wireless US Robotics: USR8054

    ISSUE:
    Over the past few weeks, I have been experiencing an extremly slow DSL connection, it is even worst than dial up connection, in some cases it is taking between 1-2 minutes to brows from one web page to another…, it seems to load the page okay once it locates the page.

    The upload and download speed is okay, no problems there. It’s just the browsing.

    Things I have done trying to solve the problem, I cleard the history, deleted all the cookies, and deleted all temp. internet files, upgraded Norton anti-virus software and ran a lavasoft anti-spyware program. The result was the same. the problem was not solved… one other things i noticed, that when i attempt to go to the control pannel, or even if i attempt to open a MS word document, it is extremly slow as well, so it seems that the problem is not browsing only, it is for some reason, the computer got slow…

    I am facing a dead end in this issue, can anyone help me troubleshoot this problem, and direct me on what i should do..

    HELP

    Thank you very very much.

    RK

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    • #3337722

      Did you try repairing IE

      by ctos ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      I had something very similar to your situation not too long ago. I tried even refreshing the system files! Then i stumbled across a part in the administration panel that allowed me to “repair Explorer” which finally did the trick. Have you tried anything similar to that yet?
      Good luck.

    • #3337630

      Try…

      by featherman ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      … running a defrag routine, either the built in XP version, Norton’s Speed Disk, Executive Software’s DiskKeeper… you get the drift, I’m sure. It seems like you pretty well covered everything else. Have you tried an alternate browser (if you use IE, try Firefox; if you use firefox, try Opera…)- does the alternate browser have the same issue?

      I also think the previous poster’s suggestion might have some merit, as explorer (Windoews Explorer) and iexplore (Internet Explorer) are built on the same codebase…

      Also, you might want to set your swap file to 768MB min and max (1.5x your physical RAM)-this will help stop your swap file from fragmenting, which might be the cause of your issue…

      If it weren’t for the additional info you give regarding the entire system being slow, I would also suggest deleting/refresh your DNS resolver cache, but that would have nothing to do with non-TCP/IP based programs…

      • #3337577

        Check for spyware

        by jdclyde ·

        In reply to Try…

        I have seen spyware do this, and several other strange things. I have even seen it prevent your computer from printing.

        And yes, load Firefox up.

    • #3338810

      Possible HD issue?

      by garion11 ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      Hardware issues in general are a pain lol. Would it be possible for you to unplug the HD from you PC and put into a similar known good PC (with similar if not the same hardware configurations) and see if the problem repeats itself. If it does…then we can go further in the OS/HD troubleshooting…if it doesn’t..then something is wrong with the hardware on your PC. Did you check eventviewer for any error messages? Did you try another network (such as a friend’s)??

      • #3338786

        Does it lock up?

        by jdclyde ·

        In reply to Possible HD issue?

        I wouldn’t think it would be bad HD unless it was crashing or locking up (more than usual).

        Garion11, have you seen a bad HD just make a system run slow? New one to me if it is the problem.

        • #3337160

          oh yes

          by garion11 ·

          In reply to Does it lock up?

          I have seen plenty of HDs that are bad which slow a system down. Again these are in the early early stages of crashing completely…but it does happen.

    • #3338667

      My troubleshooting… trust me

      by house ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      Try…

      1) tracert to your dns servers and look for timeouts

      2) ping the dns servers at your ISP, and look for high latency (the time in ms should not be anywhere near 100)

      3) If it is XP, run the command prompt and enter

      [b]netsh winsock reset[/b]

      if that isn’t recognized, do this

      [b]netsh interface ip reset resetlog.txt[/b]

      4) call your ISP and ask them to check your synch and noise levels

      5) make sure that the router is the single point for authentication

      6) explicitly assign multiple dns server to your local area connection

      7) make sure that you do not have two firewalls on eg: windows firewall/icf and third party

      8) configure firewall rules in the router and get rid of your software firewalls

      9) check your router manufacturer for flash upgrades

      10) use “shielded” wiring if at all possible (primarily your rj-11)

      11) check for spyware

      12) see if you experience the same issues with another host

      13) if all else fails, go with a dedicated or cbl line 🙂

      • #3337329

        Order is questionable

        by jdclyde ·

        In reply to My troubleshooting… trust me

        While this is a great list, checking for virus/trojan/spyware should be listed before contacting ISP. Matter of fact, the ISP should be listed dead last.

        What do you think?

        • #3337233

          List is not in order

          by house ·

          In reply to Order is questionable

          I agree… obviously we need to cancel out the private network/PC as the issue before you take it to the ISP. This list was simply thrown together in haste. There is no order.

        • #3338433

          In that case

          by jdclyde ·

          In reply to List is not in order

          Listen to what the house has so say to you!

          A real good list of things to check out, but always elemenate all factors BEFORE calling ISP.

          I would start with the spyware as that is the easiest to check for.

        • #3338410

          You’ll probably want to smack me for this simplicity but..

          by tomsal ·

          In reply to In that case

          ..I always look at what I call the “idiot items” (because if I forget to check the simple things first, I go “Why do you check them you idiot!” to myself)….

          …did you completely power everything down, UNPLUG (from the wall outlet) the DSL AND ROUTER power cords. Wait a few minutes and they plug them back in, then re-boot?

          …did you defrag your HDD?

          …did you test DNS resolution? How about try entering a new DNS server address (at home I have three for my connection…the first two are comcast DNS servers, but the third is one of the root DNS servers for the Internet).

          …did you think about any new software you recently installed? Did you add any new hardware to your system?

          …did you think about the fact your router might be on its last legs?

          But I looked over the list House posted, that is an excellent check list.

          Obviously the very FIRST thing I’d do in your case would be full virus scans, then spyware scans…reboot and then do another virus scan and yet another spyware — but this time use a different vendor’s spyware product.

          Because of the fact you say upload/download is fine….I’d definitely leave out calling the ISP until a last resort option. I’m thinking DNS or a system that is clogged with heavy file fragmentation, spyware crap or perhaps a virus.

        • #3338361

          No Smack down from me

          by jdclyde ·

          In reply to You’ll probably want to smack me for this simplicity but..

          And yes, my printer is “on line”.

          People start to have problems when they become too good for a list like this.

          AV/spyware scan, update definitions and then run in SAFE MODE.

          And yes, I did just have to replace my DSL router/firewall/access point about two weeks ago. Computers would drop off my LAN at home and I would have to reboot to get back on. (WIN2k)

          I have also “fixed” problems at work by unplugging the cables and then reseating them. Sometimes even had to change a cat5 patch cable.

          And I HAVE seen a system that would not launch IE because of SPYWARE.

    • #3337272

      Stuff to try

      by ludedude25 ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      Try Firefox or some other non based IE borwser. See if it browses faster if not it is most likely a XP problem.

      Download and run HD Tach. See if you hard drive is running up to par. There are charts to compair yours to.

      Bring up task manager ctrl-alt-del. Check your cpu usage, processes running, commit charge. Sitting at an Idle on the internet with messenger running in background, NO DOWNLOADING, couple web pages opened, my CPU usage does not excede 10%.
      PF Usage 179 and I have 28 processes running.

      If you have excessive processes, Hi CPU usage while doing nothing “like 30 or more” you need to find out what’s causing it.

      All else fails…
      Start backing up your important files and try a format and fresh install. I don’t think restore is all it’s cracked up to be but it will work in a pinch.

    • #2552761

      Help please I have the same problem

      by konohamarutard ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      And your post ar all very helpfull I think, but I can’t find the things you tell me to do!!

      My computer sometimes crashes, and the internet and computer and speed, everything is the same as this person!!!

      All you people say, have you tried this and that blablabla!! But I don’t know where to find that on my computer, ore how to get there, can you people please be more specific? what’s HD???? AAAAH!!
      TO DIFFICULT!!!

    • #2655872

      Possible Solution

      by konohamarutard ·

      In reply to Very very slow web browsing on DSL 54.0Mbps Connection

      I have the EXACT same thing!
      I found out something is wrong with the keyports, but I don’t know what, anyhow, that’s the source of this trouble I think!

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