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What could cause a shared directory latency issue?

By tkleehamer ·
We have two shared directories that certain users are experiencing latency while navigating (explorer.exe does not respond for 2 or more minutes). The shared directories are located on a Windows Storage Server 2003 machine with several other shares (some even on the same partition) that have not had any latency issues. Users are connecting to the shares via an AD login script. One of the problem directories actually shows latency while logged into the server directly, not through a share. Oddly, with both problem directories, new users are the only ones who experience the latency. I have checked the directories for viruses, removed any shortcuts that were created within them, and defragged the directory. I even tried coping the dirctory thats acting up locally to another partition and the same issue is occuring. Furthermore, the RAID controller is reporting that everything is ok, so I don't think it could be a drive failing. Any other ideas of what is going on?

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Any shortcuts?

by cmiller5400 In reply to Gathering info...

Are there any shortcuts to non-existent files/locations?

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Mapped network drives that can't be reached...

by cmccracken@co.augusta.va. In reply to Any shortcuts?

We had an issue at one point where some of our users would attempt to navigate to a network share and it took forever for explorer to respond. It isn't quite like your situation (it happened even on sub folders), but what the problem ended up being was that we had a network drive mapped to a computer (our large scanner/plotter) that wasn't turned on. Each time the user did anything, Windows would check all the mapped drives, and would have to time out on the plotter each time. Once I unmapped the plotter (or turned it on) things went back to normal.

Casey

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Yup.

by cmiller5400 In reply to Mapped network drives tha ...

Those unresponsive devices/drives are a pain in the you know what.

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