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What is a Chatbot and How to Use It for Your Business

By chinnadtr ·
Nowadays we can make our own chatbot using open source tools for personal use, but when it comes to enterprise use we should go with an enterprise chatbot platform builder similar to
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by madinarayn In reply to What is a Chatbot and How ...

I think that chatbots will absolutely substitute a human in every sphere and in any service. The point is to create such a bot which will be universal and flexible so that the one couldn't differentiate it from a real human. So it's extremely important to find a good platform which will run this idea and develop best mobile software solutions. For example, I know that is a good one and has a decent reputation.

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Enterprise Chatbots

by algoworkstechnolog1 In reply to What is a Chatbot and How ...

Chatbots indeed play a key role in user engagement and customer relations. While there are few chatbots available for small biz, there are enterprise bots available for larger brands. Enterprise chatbots need a lot of functions cross-platform and cross-ecosystem and also support both internal and external functions. They help 1) automate internal tasks - such as automating the enterprise IT help desk, automating intranet content authoring module and other repetitive administrative and office tasks. They assist in 2) Customer Service, a study shows that 44% of US consumers prefer chatbot over a human for customer service. Besides they help as 3) Intelligent Digital Assistant at work, and 4) in lifting traffic, user engagement and conversion rate as well. Let me share with you the link to complete article if that helps :

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