What should be my top concerns for being the only IT person?

By vmjosh ·
Hello Everyone,

I have a phone interview tomorrow for my friend's company. I have met a few of his coworkers who all like me on a personal level, and then realized that I was in IT, and realized how much they don't like their only IT support staff. He is just a difficult person to get along with from what I understand. Having people skills is just as important in having computer skills.

Currently, I have a good job as a helpdesk tech. I have lots of learning opportunities, I get along with everyone, not just my other fellow IT colleagues, but the user community that I support. But, the ability to move up is not so likely. I wouldnt want a management position, nor am I qualified at this time. But my company is expanding, so it may be possible for other roles and positions to become :

How are these remote locations connected to the central office?
What VPN is in use, if any?
What remote utilities are in use, if any (RDP, Dameware)
Do you have a local exchange server/domain controller/file share/DNS/Blackberry server or is it outsourced?
What is the current hardware refresh policy?
is there a standard laptop/desktop and iamge?
Do you have a PBX or do you use VoIP or is it outsourced?
How are data backups performed?
what kind of encryption is being used to secure personal health information?
what is the physical network like or do you have wireless?

I can't think of everything that goes on in being a one man show for a company, but i wanted to ask the community what their thoughts are, and possibly some other concerns that i should have that i didnt think of. It would be a good thing to accomplish for career growth if i can do it well, or i could be shooting myself in the foot for not doing well, and also leaving a good job. Thanks for your help, i really appreciate it.


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The other side

by Shepdog28 In reply to What should be my top con ...

You said the current IT person is not very popular - the question that comes to my mind is why are they that way? Is it because they are overwhelmed by user requests and just can't keep up? You might want to check on how busy this environment really is before you jump in.

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the other side-repsonse

by vmjosh In reply to What should be my top con ...

I spoke with HR manager about that exact question, and she gave me some answers. part of it seems like he got along with the old CFO, who was fired for overstepping his boundaries, and not including anyone, including the CEO, about what the plans were. So there is a lot of change going on. HR said that most days, he just sits there and plays solitaire. on her first day of meeting him, he had accused her of being incompetent. He is a retired Navy veteran, who is technically proficient, just socially inept.
It doesnt seem like they are all that busy. i was able to look at a network map, and they have five remote locations with 2-4 workstations in them each, and they are connected with some WAN link to the central office. They have 180 employees, but no where that many work stations.
to me, it seems that he may have had a self fulfilling prohpecy. He may be difficult to deal with because he feels excluded and unrespected amongst his peers. His exclusion is based on his inability to communicate well with others and not belittle them.
But, on a positive note, i spoke with the HR director. The current IT guy is going on vacation shortly, and I suggested that she have one of her IT acquaintences come in, and survey what they have, and what needs to be done, and then talk to me, to see if i would be a good fit. She doesnt know what they need, just that I came with good recommendations from friends, who also don't really know what is needed in IT.

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