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Who should write Policies and Procedures?

By Net Designer ·
Who do you think should write Network and Computer use Policies and Procedures: network administrator, overloaded with daily routine tasks and various IT projects, or IT Manager?

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Team approach is the only way

by erik.langeland In reply to Team

Policies should definitely be developed by both IT and management together. The specific involvement of each should depend on the capabilities of each. For example, more IT involvement will be required when the IT manager is not himself an IT person. Companies that have a legal department should definitely get legal input as well.

If technical writers are available, I agree with other comments that the final document should be at least edited and formatted by them.

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No one answer

by JamesRL In reply to Who should write Policies ...

If you are looking at pushing back on your manager, thats not an issue we can help you with. I hope you are dialouging with your manager on this kind of issue.


The duties of a manager and the duties of an employee vary infinitely from company to company, and indeed from department to department. I certainly wrote policies and procedures when I was a technical specialist. Management was responsible to provide feedback on those policies, and to get buy in from HR. But I wrote them.

As a manager currently, I do some technical tasks that could easily be done by one of my employees. I choose to do them. Thats my perogative. And if I chose to delegate them at some point, thats also my perogative. I only hope that what I do makes sense and helps the company.

You sound like you have a chip on your shoulder regarding your manager. None of us here can help you with that. Perhaps you aren't aware of all the tasks assigned to that manager, or perhaps you don't have an effective or efficient manager - we can't help you with that.

James

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I completely disagree

by stress junkie In reply to No one answer

I don't understand why you would have responded as you did. This question in particular is one that has been an issue for as long as I've been in IT, which is twenty years. Most of the time the problem, as I see it, is that a system administrator thinks that he can make any kind of restrictions on computer use that he wants without regard to corporate policy. This kind of thing was much worse twenty years ago when most system adminsitrators were emotionally crippled sociopaths. However, I think that this question may be the most pertinent question posed in these forums in the last couple of months. This is exactly the kind of thing that needs to be discussed. The TR forums were made for just this kind of question.

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Flexibility in roles

by JamesRL In reply to I completely disagree

This is NOT the scenario where the rogue sys admin is setting policy all on his lonesome. This is a situation where the manager has directed the sys admin to craft the wording of the policy - the manager has obviously given guidelines, though only the original poster can tell us whether they got enough detail to work with.

Don't presume you are the only one with 20 years experience. I have been in IT that long as well. And I have written policies both as a manager and as non-management. In the case of a non manager, you can craft the wording, but someone in management needs to approve it, and seek approval from all appropriate stakeholders. The frustrating part that I can relate to from the original posters perspective is that if you aren't given specific enough guidance it can be a long frustrating process.

Emotionally crippled sociopaths?? Surely you exagerate when you say most.....


James

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You can sure read a lot into one sentence

by stress junkie In reply to Flexibility in roles

You wrote "This is NOT the scenario where the rogue sys admin is setting policy all on his lonesome."

I didn't say it was. I said that the issue at hand is who is responsible for writing policy.

You wrote "This is a situation where the manager has directed the sys admin to craft the wording of the policy - the manager has obviously given guidelines, though only the original poster can tell us whether they got enough detail to work with."

How did you interpret the original post to say anything like that? Your entire assertion is derived from your imagination. The original poster said nothing of the sort.

You wrote "Don't presume you are the only one with 20 years experience."

I didn't presume anything of the sort. I was making the point that I am not a kid fresh out of school and that I have decades of office experience. I didn't say anything about being the only person with relevant experience. Again, your interpretation is derived strictly from your imagination.

You wrote "In the case of a non manager, you can craft the wording, but someone in management needs to approve it..."

I agree. That is my position as well.

So, why did you originally enter a post telling everyone not to participate in this discussion? That was my question to you in my response to your post and you completely failed to address that issue in your reply.

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by TonytheTiger In reply to You can sure read a lot i ...

It's all in the interpretation. You thought he was issuing a directive for nobody (no one) to answer, where I thought tht he was saying there was no single (one) answer.

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You're right

by stress junkie In reply to

Now that you point it out it is clear to me. He was saying that there isn't one single answer.

Okay. In that case forget everything that I said related to his post.

Well this is embarassing enough. I'm just glad that I didn't include a lot of flame-o-matic phrases.

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With all due respect

by JamesRL In reply to You're right

I've been flamed by Snopes.....

Now he can flame.....

If you want details you can google alt.folklore.urban, my name, and look for the posts in 1993 and 1994.....

Snopes stopped posting there a few years later.

James

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First, lets get real . . .

by paul In reply to I completely disagree

Systems Admin's "20 Years Ago" can't even be compared. ****, 20 years ago very few organisations had IT to the desktop, thus policy was hardly a prime consideration.

I am now a consultant, so have been out of the front line for a year or so. However, in my last few IT Director roles, I always wrote policy in conjunction with my team. My contribution was primarily on behalf of the business, and I wanted to see active participation from my team with suggestions and stories from the "front line" that could influence the policy.

Sure, you do get over-zealous net admins, but they can be told pretty effectively not to take that approach.

FYI - In my last role, we trimmed the IT usage policy down from a small novel into a leaflet, removed a lot of the "treat staff like small children" feel from it, and ended up with a far happier user base with far less problems and systems abuse.

Paul

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Team work

by bluebottle In reply to First, lets get real . . ...

What most of us forget is the modern day compliance requirements of nations and to this end policies now require input from HR, IT and the Business; some believe that the policy should
be "written" by the HR Manager and not the IT department!

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