Wierd issue with XP

By coyboss ·
I have a Windows XP Pro SP2 machine that has begun to act strange.

All his short cuts on the desktop only open the printer dialogue box, none do what they are supposed to.
When you right click there is no option to open/ or open with, only options are to make short cut, delete,...

When you clik start button,
run creates a short cut
Internet Explorer creates short cut
Search only creates short cut
My Computer works right
Control panel works right
My Documents works right.

None of his icons or start menu options will allow you to right click and open or open with.

Could there be some sort of virus or other malware that would cause this type of issue?

Am currently running scan with Norton Enterprise edition for viruses (updated 2/20/09)

Thanks in advance.


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All Answers

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Corrupt Profile

by BFilmFan In reply to Wierd issue with XP

Delete the profile for that user and log back into the system.

Is the issue resolved? If so, mark this answer as helpful so that other people can benefit from the answer.

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thanks but

by coyboss In reply to Corrupt Profile

But do I save all his data and settings?

Or completely delete it all??


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by Wizard-09 In reply to thanks but

You DO NOT delete any data you create a new profile 1st like user1 if he works you then copy all the data to the new profile and rename the old profile to .old incase you missed any info DO NOT delete the profile.

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by coyboss In reply to No

I wil try these tips and see if it helps.
Should everything work out I will make as solved!


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No Go

by coyboss In reply to Thanks

New profile (user account) doesn't fix the issue.

I still have the same issues with the new account.

Anything else we can try?

BTW Norton scan found no infections (at least according to it).

I can't get on Web to even try an online scanner such as housecall.


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Malicious software tool

by BFilmFan In reply to No Go

Download and run the tool

Also take a look at HiJackThis for trojans and worms that are avoiding the antivirus scanner

Also check for root kits

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Only 1 Problem

by coyboss In reply to Malicious software tool

Great ideas there BfilmFan,
but I have 1 porblem, it won't
let me get on the web, so I can't
go and download those programs.

I will try running the rootkit revealer form a flash drive and see what happens.


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Top open web browser, use task manager

by Slayer_ In reply to Malicious software tool

Open up task manager, if you need to, use Control + Alt + Delete.
Switch to Applications tab. Click new task. Type "Iexplore.exe".

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RE: To open web browser, use task manager

by Jacky Howe In reply to Malicious software tool

that should indicate as to whether it is infected or not.

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Update 2

by coyboss In reply to Corrupt Profile

Ok I did an upgrade from regular XP Pro SP2 to XP Pro SP3 from within Windows and it fixed the issue.

It appears that something was corrupted int he registry and it caused the links in the profile(s) to not work correctly.

Hope this can help someone else in the future.

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