Question

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Windows Live Messenger

By jrgod ·
Having carried out Microsoft's instruction diligently you will note from the queries below still having problems in "removing Windows Photo Gallery"!

Appreciate any assistance as Microsoft support appear to be stumped.

FW: SRX1116389986ID - Windows Live Messenger:I cannot install:Windows Live 2008:General download or insta‏
From: John Godwin ()
Sent: Sunday, 15 November 2009 10:18:53 AM
To: Mary (dskcs.mclt.00.00.en.nco.que.ts.t01.spt.00.em@css.one.microsoft.com)

Attachments: 4 attachments | Download all attachments (854.4 KB)
Logs.zip (613.9 KB), WindowsUp...zip (129.9 KB), System Sn...zip (77.8 KB), Events sn...zip (32.8 KB)
Hello again Mary,

When trying to delete(remove)Windows Live Photo Gallery an error message occurs: A network error occurred while attempting to read from the file:C:\WINDOWS\Installer\Photo Library.msi then another window comes up saying: "Fatal error during installation", also in C:\Program file-Windows Live still showing:msnmgr do I delete?

Think need these issues resolved before able reintall Live Messenger update!!

Rgds,

John
From:
To: dskcs.mclt.00.00.en.nco.que.ts.t01.spt.00.em@css.one.microsoft.com
Subject: RE: SRX1116389986ID - Windows Live Messenger:I cannot install:Windows Live 2008:General download or insta
Date: Sat, 14 Nov 2009 21:43:33 +1100

Hi Mary,

As you will not from above experiencing problems in reloading Live messenger,need your help on this matter -unable remove Windows Live Photo Gallery from add or remove (Control panel).

Rgds,

John

From: DSKCS.MCLT.00.00.EN.NCO.QUE.TS.T01.SPT.00.EM@css.one.microsoft.com
To:
CC:
Subject: RE: SRX1116389986ID - Windows Live Messenger:I cannot install:Windows Live 2008:General download or insta
Date: Thu, 12 Nov 2009 17:02:53 -0800

Hello John,



Thank you for contacting Windows Live Messenger Technical Support. Due to high support ticket volume, our responses might get delayed. We apologize for any inconvenience this may cause you.



I understand that you cannot install the latest version of Windows Live Messenger and you get an error code 0x80070643. I realize how important it is to resolve this so you can sign in to Messenger again.



Please follow the steps below to resolve this issue:



1. Completely Uninstall Windows Live Suite



a. Click Start, click Run, type the following command, and then click OK:

control appwiz.cpl

b. Under Currently installed programs, locate Windows Live Essentials.

c. Click Remove.

d. A new window will open. Select Uninstall and click on Continue.

e. Select all the Windows Live programs listed and click on Continue.

f. Follow the on-screen instructions to complete the un-installation of all the Windows Live programs.



2. Delete the Windows Live folder



a. Browse to the following location: C:\Progam Files

b. Look for the Windows Live folder and then delete it.





3. Clear the entries in the Windows Installer database by using the Windows Installer CleanUp Utility



a. Visit: http://support.microsoft.com/kb/290301 and click on the link: Download the Windows Installer CleanUp Utility Package now.

b. Save the file on your desktop.

c. Right-click the setup file (msicuu2.exe) and choose Run as Administrator. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

d. Once you have successfully installed the program, start the utility.

1. Click Start.

2. Click Programs.

3. Click Windows Install Clean Up.



e. On the list of Installed Products, select all instances that have (All Users) Windows Live on it. To make sure that you are removing the right programs, click on one item at a time then click on the Remove button until all entries with (All Users) Windows Live are deleted from the list.

f. Click Exit.

g. Restart your computer to make sure that all changes made will take effect.



4. Perform Windows Update

a. Visit http://windowsupdate.microsoft.com

b. Verify that the computer requires updates, and then install the updates if necessary.

c. Restart the computer after you apply the updates.



5. Reinstall Windows Live Messenger

a. Visit http://download.live.com

b. Download and install Windows Live Messenger.



If the above steps don't work, please provide us with the following logs so we can investigate this issue further:



A. Collect the WLSetup Logs

1. Click Start, click Run, type

2. %ALLUSERSPROFILE%\Application Data\Microsoft\WLSetup then press ENTER on your keyboard.

3. Inside the WLSetup folder, look for the Logs folder. Right click the folder and choose SEND TO, then Compressed (zipped) folder. Attach the compressed folder to your reply email.



B. Windows Update Logs

1. Click on Start, click Run, type %Windir%\ then click OK.



2. Scroll down to the WindowsUpdate.log file



3. Right-click and point to Send To then click on Compressed (zipped) Folder. The compressed file will be saved on the same location with the filename WindowsUpdate.zip and this will be the file to be attached on your reply.



C. System Information

1. Click Start, and then click Run. In the Open box, type msinfo32, and then press ENTER on your keyboard to open the System Information window.

2. In the System Information window, click Save on the File menu. Save the file to a desired location.

3. Locate the file that you saved, right-click the file, select Send To, and then select Compressed (zipped) Folder. A compressed file is created in the same folder. Send the compressed file to us.



D. Event Viewer Logs

1. Click Start, click Run, type eventvwr and then press ENTER to open the Event Viewer window.



2. On Windows Vista, click Start, type evenvwr and then press ENTER to open the Event Viewer window.



3. In the Event Viewer window, locate and click the Application log book icon.

4. Click Save Log File As on the Action menu.

5. Save the copy on your desktop for quick reference.

6. Please attach a copy of the log when you reply to this message.



I hope I was able to help you with your concern. If you need further assistance, please don't hesitate to reply to this email.



Thank you again for contacting Windows Live Messenger Technical Support.



Have a nice day.



Sincerely,



Mary

Windows Live Messenger Technical Support


--- Original Message ---
From :
Sent : Saturday, November 07, 2009 12:57:41 AM UTC
To : c623242f-1ddd-44ef-ac03-52e5d0e291a8
Subject : Windows Live Messenger:I cannot install:Windows Live 2008:General download or insta

Service:
Windows Live Messenger

What type of problem do you have?
I cannot install

Windows Live 2008 [Windows Live 200

General download or installation failure [General download or installation failure]

Have you tried finding a solution to your issue using the Messenger online help system? Within Messenger, click the Help menu and then select Help topics to search for a solution to your issue.
Yes [Yes]

Full name:
John Godwin

The e-mail address for us to send a response:

Primary e-mail address/member ID associated with the account you are inquiring about:

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
Have tried on numerous occasions to install the latest Windows Live Messenger update but keep on getting message: quoteA network error occurred while attempting to read from the file:C:\WINDOWS\Installer\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0},msi Unquote

Please close all other open programs,then try again.It looks like another program is preventing the installer from working.hr:0x80070643

Currently have: Version2008(Build 8.5. 1302.101

Which Version of Messenger are you running? (Within Messenger, click the ''Help'' menu and then select ''About'' to find the current version.)
Windows Live Messenger 2008 [Windows Live Messenger 200

Frequency of the issue:
Always present [Always present]

Where are you trying to connect from?
Home [Home]

If you have a firewall, which one?
ZoneAlarm [ZoneAlarm]

Type of Internet connection:
Cable Modem [Cable Modem]


Which operating system are you using?Windows XP: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/200**102 Firefox/3.5.5 (.NET CLR 3.5.30729)

Which browser are you using: Firefox3.5.5

Location: en-us - English (United States)

Type of Support: E-mail Support

Browser Default Language: en-us,en;q=0.5

This conversation is currently closed to new comments.

13 total posts (Page 2 of 2)   Prev   01 | 02
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All Answers

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Sorry being so long.

by seanferd In reply to Windows Live Messenger

Yes, I'd delete anything relevant to the Win. Live software, all the MSI packages & folders in the Microsoft/Windows installer repository. Generally, you get quite good descriptions on what all those elements in those folders are by viewing their Properties. The files may reside in multiple folders under the Installer folder.

We may have gone over this before, but also make sure you are using the latest Installer. If you've installed, e.g., Office 2003, it may have dumped an old (and broken) installer on you.

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Windows Live Messenger

by jrgod In reply to Windows Live Messenger

Hooray success at last-thank you all for your perseverence.

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Fantastic! Glad to hear it finally cleared out.

by seanferd In reply to Windows Live Messenger

Tenacious little bugger, that was.

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13 total posts (Page 2 of 2)   Prev   01 | 02

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