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Windows Update Problems

By eraser3498 ·
Whenever I go to run windows update the site will load and the option for Custom and express come up and then the download bar never goes away and the update page never loads, it stays on the Contacting website page. I ran various scans for viruses and spyware but they've all came up clean. I've done a winsock repair nothing seems to help. Everything else works the internet is fast and works well otherwise. I've notice that a svchost.exe process is running at 97% whenever I excute the update section as well and can only get it to stop be manually killing the process. I've also tried upating to IE 7 but it locks the same as the update section when it trys to download patches for it. Any and all ideas on this issue are greatly appreciated. Thanks.

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by zaferus In reply to Windows Update Problems

This was a bit of a vague response - if you uninstalled all patches and the service pack 2 were you able to re-install any? Some? Most? Just SP2?

If none of the suggestions worked - get your OS disk and re-install your OS. It's likely even if you get this one thing resolved you'll be chasing bugs until you re-install anyways.

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by zaferus In reply to

Sorry I see your comments above for what you tried.

Try this:
1. Click Start, click Run, and type in "cmd" (without quotations) and press Enter. Please run the following command in the opened window to stop the Automatic Updates service.

Type in "net stop WuAuServ" (without quotations) and press Enter.

Note: Please ensure the Automatic Updates service is stopped before we try to rename the folder.

2. Click Start, click Run, and type in "%windir%" (without quotations) and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to SDold.

4. Click Start, click Run, and type in "cmd" (without quotations) and press Enter. Please run the command "net start WuAuServ" in the opened window to restart the service Automatic Updates.

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by eraser3498 In reply to

Tried that as well still the same results. I reinstalled service pack 2 but it was from the CD not the web.

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by zlitocook In reply to Windows Update Problems

Sorry but if updates are not working even though you have tried all the answers here and you do not get the popup from MS saying you have a bad copy of Windows. Then I would back up my system and reinstall because if you can not get updates you are a target for hackers, botnets and any one looking to get into a computer.

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by eraser3498 In reply to

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by zaferus In reply to Windows Update Problems

I agree with zlito - including that you have to consider the possibility that there may be some type of malware in your system contributing to this error.

I recommend booting from the CD into the repair DOS prompt and renaming your Windows folder to windows.old and then re-installing from scratch to ensure no duplicate bad files are used. And at least you can reference your inf and other drivers folders for easy driver re-installation.

As always - backup your data first. Sometimes it really is faster to re-install than chase the "gremlin". And look at the bright side your system should run nice and fast once the OS is re-installed.

-Z

-Z

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by zaferus In reply to

One thing that "may" work is to pop the CD in and try to do a repair of your Windows before re-installing. On occasion it does fix the elusive glitch.

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by eraser3498 In reply to

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by eraser3498 In reply to Windows Update Problems

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