Windows XP Crashing

By Dhouse16 ·
Hello, I have been having difficulties with one of my pc's today. My brother was one the computer this morning, and when I came home he complained that he kept getting a blue screen whenever he ran programs, and that he would have to shut down the computer. I booted up the computer, and opened windows media player. As the media player was opening, I got a blue screen which stated,
"A problem has been detected and windows has shut down to prevent damage to your computer.


If this is the first time you've seen this...".

I read the error message, and then turned off the pc. I noticed it was erasing files (or unpacking them or whatever it's called). I turned it back on, and now windows doesn't boot. It gets to the Windows XP screen where it rolls the bar back and forth, and then it shuts down and reboots.
So I made a boot disk. I put the files boot.ini,ntdetect, and ntdlr onto the floppy.
However, when i ran the floppy i got the error, "Non-system disk or disk error, replace and strike a key when ready". I figured maybe the floppy was bad, and I got the windows operating system cd. When I run the cd, I get to the windows setup screen where it says
"To setup windows xp now, press enter.
To repair windows, press r,
to exit, press f3 or something like that...."

However, when I select one of those options, it begins to load it, and then I get that blue screen of death again. I'm not sure what to do...I think it's either the hard drive, or a virus. I would run a virus scan, but I can't boot. I have another computer right here, but I don't know if I should swap the hard drives for fear of infecting the computer that I'm on.
What do you think is wrong and what do you think I should do? I also have about 5 years of family pictures saved on there, and was wondering if there was any way I'd be able to get those back....

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All Answers

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Good to hear that you are now seeing the light at the end of the Tunnel

by OH Smeg In reply to It was the RAM

Best of luck from here on in.

If you need any more help just post back and we'll see what we can do to help you.


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Final Problem (hopefully)

by Dhouse16 In reply to Good to hear that you are ...

I got the USB enclosure and have the hard drive running on my other computer. However, when i try to access it, it tells me that the disk structure is corrupt and unreadable...does this mean my files are all shot?

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Try this

by Jacky Howe In reply to Final Problem (hopefully)

Click Start and in the Run box type in cmd and press Enter. Substitute the drive letter.

type in <b>chkdsk f:/r</b> and press Enter.

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Results of the cmd window

by Dhouse16 In reply to Windows XP Crashing

I tried what you said, but it said,
"cannot open volume for direct access"

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Open explorer

by Jacky Howe In reply to Results of the cmd window

and right click on the drive. Select Properties, Tools, Error checking and click on Check now. Select both boxes and select Start.

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Box closes

by Dhouse16 In reply to Open explorer

When I do that, the box, "Check local disk" just disappears. It doesn't give me an error message or do anything. It's like I hit the red x instead of the start button.

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Try this

by Jacky Howe In reply to Box closes

Try rebooting the computer without any USB devices attached. Then plug in the USB drive, right click on My Computer, select manage, and then click ?Disk Management.? If the drive is not present in the Disk Management window or if you are not able to access it, then the drive may have failed. In this window you should see all of your connected physical drives, their format, if they are healthy, and the drive letter.
Change the drive letter of the drive. Right-click on the drive in the list, and from the resulting menu select "Change Drive Letters and Paths"
Click on Change so you can change the drive letter. Click Change.
Select a new drive letter from the drop down list, preferably the one that is not normally used for this drive.
Click Yes on the confirmation screen and try chkdsk again.

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substituting the drive letter

by Dhouse16 In reply to Try this

I followed your latest instructions, and everything worked up until I tried to substitute the drive letter. I typed the command C >T into the run window (t is the name I chose for the hard drive). I then get a message which says, the disk structure is corrupt or unreadable.

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Have you got anything

by Jacky Howe In reply to substituting the drive le ...

on the drive that you can't live without. I doubt if you will be able to save anything anyway. It looks like you will have to erase it and start again.
< rethink >

I would put it back in the original PC and run your XP CD and open the Recovery Console you should be able to run chkdsk from there.

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Something you might like to try

by OH Smeg In reply to substituting the drive le ...

Seagate has a trial of Seagate File Recovery available to download from here

Click on the top link where it says Free Download and save it to your Computer. Then install it and run it on this Drive.

Only try this if you have Important data that you need to recover as you can do some damage to the HDD in the computer that you are using if you are not careful well the File System at least it;'s not going to kill the drive but you may corrupt the File Tables if you do the wrong thing.

Just make sure that you have a working Backup in place before proceeding as Data is expensive to replace.

After you get your Data Off this Drive you may need to Wipe it and reload the system. While it may work OK and Boot the computer that it came out of I wouldn't trust it myself. I'm not sure how well it works but Seagate has recommended this utility to another to fix a similar problem.

Just one Caveat here I am only repeating what Seagate told me in relation to this software I don't know if it will work in this case here or if it is capable of doing the job required I just haven't used this Application previously.


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