Question
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Topic
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Windows XP Crashing
LockedHello, I have been having difficulties with one of my pc’s today. My brother was one the computer this morning, and when I came home he complained that he kept getting a blue screen whenever he ran programs, and that he would have to shut down the computer. I booted up the computer, and opened windows media player. As the media player was opening, I got a blue screen which stated,
“A problem has been detected and windows has shut down to prevent damage to your computer.CRQL_NOT_LESS_OR_EQUAL.
If this is the first time you’ve seen this…”.
I read the error message, and then turned off the pc. I noticed it was erasing files (or unpacking them or whatever it’s called). I turned it back on, and now windows doesn’t boot. It gets to the Windows XP screen where it rolls the bar back and forth, and then it shuts down and reboots.
So I made a boot disk. I put the files boot.ini,ntdetect, and ntdlr onto the floppy.
However, when i ran the floppy i got the error, “Non-system disk or disk error, replace and strike a key when ready”. I figured maybe the floppy was bad, and I got the windows operating system cd. When I run the cd, I get to the windows setup screen where it says
“To setup windows xp now, press enter.
To repair windows, press r,
to exit, press f3 or something like that….”However, when I select one of those options, it begins to load it, and then I get that blue screen of death again. I’m not sure what to do…I think it’s either the hard drive, or a virus. I would run a virus scan, but I can’t boot. I have another computer right here, but I don’t know if I should swap the hard drives for fear of infecting the computer that I’m on.
What do you think is wrong and what do you think I should do? I also have about 5 years of family pictures saved on there, and was wondering if there was any way I’d be able to get those back….