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Worst cases of troubleshooting

By spidershrek ·
Yesterday while perfoming a check up on a printer, I dicovered a "scrunchie" inside the toner of a laserjet printer. What is the worst thing that has happenned to you?

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Paper?

by wmcmillin In reply to Can't print

I was working for a newspaper company. The paper was a morning edition so all of the news and layout was done on the evening prior. I got a page on a Saturday night at around 11PM. They stated that they could not get the printer to work and they needed to print out proofs before the paper could go to the printers. The papers was going to be late and they would be charged $400 an hour for being late.

After making sure the power was on and that it was seen on the network, they still could not print. So at 11:20, I jumped in my car and went to the office. Once I got there, I opened the paper tray and lo and behold, no paper! We don't need new equipment, we need new users!

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Power, I don't need no stinking power

by Wayne M. In reply to Worst cases of troublesho ...

In my early days as a hardware developer, I received an early morning call from one of the software developers saying the hardware was not working.

At the time, we were developing network hardware in the pre-Ethernet days. We had a stand-alone Network Interface Unit (NIU) that did what is now done by a single chip on a NIC card. My first suggestion was to verify the power was turned on, and the developer assured me the NIU was running but locking up.

I hurried down to the development lab where the software developer was in a tizzy. He was going into great detail about how his program operated and why it was the hardware that was malfunctioning. Meanwhile, I looked at the front panel of the unit ond noticed the power switch was not lit. I reached behind the unit and found the power cord unplugged. For the next five minutes I listened to the developer's diatribe without comment, all the while holding up the unplugged power cable.

The root cause was the quiescent state of the BIU status register (what the computer saw when the unit was unplugged) happened to be the same as what we expected after the computer sent a reset command. As a result, we implemented a slightly more complex handshake at initialization.

I still get a chuckle when I recall this software developer who could not see beyond his computer code and notice an unlit LED less than 3 feet away.

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Not IT but.....

by ozi Eagle In reply to Power, I don't need no st ...

This is one that I had many years ago inmy incarnation as telecoms manager.
A new PBX, 6 months old. Complaint was that outside lines were getting very hard to get.
At that time only the Telco was allowed to service PBXs, so logged a fault.They had two techs spending nearly weeks over the management PC trying to find something wrong. They called in the linies who plugged their test box into the line and declared that all was OK with the lines.
Eventually got the manufacturer, the PBX service techs and the linies on site all together so that something could be resolved.
After a few minutes the manufacturer said that the problem was burnt relay contacts that seized they line, caused by faulty testing methods. Level two (national) service of the Telco was totally aware of this problem, but the local techs didn' escalate like they should have.

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why I hate end users

by ITgirli In reply to Worst cases of troublesho ...

When I was going to tech school, I worked part time at a store and one of the managers asked me if I could take a look at his computer. Apparently his CD-rom drive was not working, he said he would put it in and flip the latch and it would not work. (did you notice the part about the latch?) Sure enough, he was putting his CDs in a 5 1/4 floppy (floppy) drive. He then asked if I could burn his CD onto 3.5 floppies (hmm....700MB game on ...how many floppies?) End Users!

The other day I was called down from 6 floors up to come and hurry because the president of the company had a printer that wouldn't print (nevermind the fact that he has 3 other printers to choose from). So I go and look at the printer on his desk and ask him if he can show me how it is not working. He printed a word document and you could hear the rollers trying to pick up. Unfortunately there was NO PAPER. I wonder why it wouldn't print?

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end users are just blind

by Tink! In reply to why I hate end users

Just today even, I had a guy come to me and say when I try to open a file all the folders are empty. I immediately knew what was wrong before I got to the computer. He was trying to open up an Excel file,

But was he was in Word.

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Yup

by jdmercha In reply to end users are just blind

I was just about to add this too. I've seen it several times.

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girli, this is pretty old...

by Surflover In reply to why I hate end users

This file is a collection that a friend of mine sent me a long time ago (He ran a help desk in the late 80's)... It shows there is nothing idiot proof :-)...

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A secretary in our office (years ago :-) was trying to save her data on a floppy. She kept complaining that the (single sided) 5 & 1/4 was losing her data. Well, I was asked to investigate. I unwilling approached the gallows.

I asked her to show me what she did when she saved her data. She took out a new disk, inserted it into the drive, formatted it, saved her data, and removed the diskette without a hitch. She then proceeded to peel off a new label, and carefully applied it to the disk.

No problems so far.

She then took the disk, inserted it into the typwriter, scrolled it through the roller, and neatly typed her label.

I found the problem on the first try.
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I was trying to teach this sales person (for automated entrance system [they made gates]) how to enter his letters into Word Perfect. I told him to select Word Perfect from his menu and when he did it gave him the opening screen which said, "Press any key to continue..." He looked at the keyboard for awhile then asked me, "Where is the 'any' key?".
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There is the classic one (which may be an urban myth) of the secretary working in an accounting firm who is told to make back up copies of the discs every night. So every night she carfully collected together all the discs and took them away to copy them. After six months the hard disc crashed but no-one was worried because they had backups, until the secretary brought in the huge pile of paper with a nice photocopied disc on each!
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A user called the PC Support line of the university having trouble with her Mac. It was handed off to one of the Mac guys...

"What seems to be the problem?"
"It's not working."
Eyes roll. "What's not working?"
"My Mac."
[- Five minutes of drawing the problem out of the woman deleted -]
"Okay, to access the files on the disk click the mouse on the picture of the disk."
Pause. "Nothing happened. I told you, I've already tried this."
Support guy makes as if he is strangling the phone.
"Okay, do it again. Is the mouse moving?"
"Yep."
"On the screen?"
"Yep."
"Now click twice on the picture of the disk."
Pause and the consultant hears the two clicks again. "Nothing."
"Maam, double-click once more for me."
Clink-clink.
"Maam, are you hitting the screen with your mouse?"
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A secretary who had gotten a PC for word processing had periodic failures. The disks would work for days, but after a couple of weeks would fail. They would be recovered by IBM (to an extent) but after a couple of weeks the cycle would repeat.

At one point a service tech came out to the site to repair it, suspecting damage in transit.

He recovered what he could, cleaned and aligned the drive (for the 400th time) and gave it a clean bill of health at about 5:00... and the secretary in question put the disk in the envelope, stuck it to her wall with her magnet, and went home.
Of course this sounds stupid to us, but how many secretaries are familiar with mass storage techniques? A friend of mine fixed his mother's TV by connecting the antenna. After explaining the problem, she asked:
"How far away is the TV station?"
"From here? About 20 miles."
"You mean that picture can travel 20 miles to get to the antenna, but it can't go another 3 inches to get to the TV?"
How do you explain that (in less than four years)?
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These remind me of another story I heard (or probably read on rec.humor. It was told by an instructor who taught programming in BASIC language.
He had given them step-by-step instructions on how to write a short program that would let you enter two numbers and the computer would return the sum of the two numbers.
When each student had all their program steps keyed in, he told the class to type RUN and enter. A lady in the back of the class said, "It didn't work." The instructor once again told her to simply type RUN and enter. Still didn't work. So the instructor walked back to see what the problem was. It was obvious. He had been spelling out "R" "U" "N"....she had typed "are you in".
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A user came up and wanted to know why their 3.5" disk wouldn't go into the Mac's floppy drive. I check out the disk, noted that it was okay, and then walked over to the offending machine, suspecting a hardware problem with the disk mechanism.

As I moved to insert the disk into the drive to test things out, the user interrupted me:

"No! Not that drive...*this* one."
"This" drive, of course, turned out to be a CD-ROM.
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Every now and then, when users work on documents on multiple disks, the Mac's will tell them to insert their other disk. And sometimes, you get to catch people trying to put two disks in the same drive at the same time. :)
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I was at the local computer shop and I happened to be in the tech area talking to one of my friends there and I overheard this woman say to another technician the following:

"I am running WinFax to receive my faxes. I want to know if I have to leave the computer running in order to do this."
It was all I could do to from bursting out loud and rolling on the floor laughing.
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At my first real world programming position, we sent out updates on 8" floppy disks. To save time/energy, we put the following on the disk labels:
1) Insert disk in drive [A]
2) Press ^C (control-C)
3) type A:INSTALL [RETURN]
We got a call from one of our users (um, "customers"). She said "I don't know what to do. I inserted the disk in the drive, but then I forgot what the next step was."

This was the turning point for me. I finally realized just how foolproof things needed to be. (We sent out paper copies with instructions after that.)
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While I was working in a placement office at the University, we helped students write their resumes on the computer. A student came up to me and said he had problems reading the disk. I asked him to show it to me so I could see if I could recover the files, "sure." he said, an took the disk (5 1/4" floppy) out of his pocket and unfolded it.
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Another time, while working at a computer store, somebody who bought his computer from us was having trouble with one of his disks. The man was living in another city, so I asked him to send me a copy of the disk, and I would take a look at it. A few days later, an envelope arrived for me, it contained a "photocopy" of the front and back side of the disk.
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I overheard a nice conversation one day in a computer shop:

customer: I'd like a mouse mat please.
assistant: certainly sir,we've got a large variety.
customer while looking at said mats then asked:
"But will they be compatible with my computer?"
All i could do to keep a straight face was walk out of the shop.
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A friend of mine works at Word Perfect in Orem UT. He had a lady call up and tell him she couldn't figure out how to install the program.

He told her "Insert Disk1 into the disk drive and type "INSTALL WP". He then proceeded to have her insert disk 2 through 4 in sequential order. She then stop him to ask if it would be alright to remove the previous four disks because the fifth wouldn't fit.
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] The best protection against computer viruses is to keep the cover on the ] floppy disk when you insert it into the drive :-)

Don't laugh. At the store in which I used to work we actually had people come in with disks stuck in their Macs and on the disks the plastic disk cover. One of the downsides of being "easiest to use" is that you do get a lot of bonehead customers. To paraphrase John Dvorak, the only interfaces which are truly intuitive are rocks and mud.
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Someone complained he couldn't get his disk out. I said, "Type Command-E (Eject) when you're in the Finder." He came back. It didn't work. I said, "Type Command-Shift-1." He came back. It didn't work. I then said, "Reboot the Mac while holding the mouse button pressed until the disk ejects." He came back. It didn't work. So I decided I'd have a look at it myself. He had succeeded in cramming 2 disks in the same disk drive. Any guess what.... they were stuck!!!! ............ computers!!!!!
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Man comes in, in a panic. He had typed a document the day before, and now it was all gone. "Have you saved it properly?" was of course my first question. Yes, he said, it was saved properly. But all the text had mysteriously disappeared. On his disk, I found a completely empty document. Indeed it was saved, apparently, and indeed it did not contain text. Of course, he had saved the document right BEFORE he started typing. When it was finished, he took out his disk and shut down the computer. And now all that text was gone, even though he had SAVED!!! ....... To top it all off, he got mad at ME when I told him the only thing he could do was retype the whole thing. Was I ******* nuts or something???
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Someone comes in and asks me how to print a document. I explain about the Page Setup (making sure the user selected "A4 Letter" as his document size, the one for our LaserWriter) and then selecting the Print command in the File menu. Happy, the user walks away. Comes back in two minutes. Still no document with his name on our spooler. "Make sure you have selected the Info-Groep Laser Spooler, I said. He had checked. It WAS selected. "Have you issued the Print command yet?" Of course, what did I think he was, a ******* dummy? So I went over to have a look. The "Print" dialog box was still on his screen. I clicked on the "Print" button.... "Oooooooh, you have to click on Print!!!"
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Our computer center has both PCs and Macs, and the most frequent stupid error is people who create a file on a Mac, and try to edit it later on a PC. When I tell them that they have to use a Mac to edit their Mac files, they look at me and say, "But all the Macs are being used." Most of them eventually accept that they have to stick with one type of computer, but I have gotten into some extended arguments with a couple of stubborn users.
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Of course, there are people that try to retrieve a file from the A: drive, when their disk is in the B: drive. The first time I can see, but after the little light comes on in the wrong drive, you'd think they'd figure it out....... ------------------------------------------------------------------------
Here where I work (research clinic) one of the secretaries recently complained to me that she just saved a file on a disk but now it wouldn't read it. Apparently, she had put the 5.25" floppy sideways (with the slot on one side) into the drive.
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Another incident I remember froma a few years ago when I worked at the computer center of the University: a student came in a complained that she saved a file (Mac) earlier that day, but now she can't find it.
Computer assistant: And which Mac did you use earlier when you saved it?

Student: Oh, this same one.
Computer assistant: Perhaps it's on the harddrive...
Student: No, some other assistant saved it on my disk for me.
Computer assistant: (Looks for disk icon, looks in drive, can't find the disk) Where's the disk?
Student: In my bag...
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I personally love the reaction of some people to the screen savers on the Macintoshes in our computer lab. I was sitting next to a blonde (at that point I didn't place any significance on this fact) who was typing a paper, and by the way she was doing it, it was clear that this was just about her first time. Well, a friend of hers sat at the computer across from hers, and they started chatting... and yup, the screensaver kicked in.

The scream was heard, I was told, around two corners in the hallway.

But there's more... after she'd nearly passed out, her friend just told her to move the mouse to get back to what she was doing, that she didn't lose anything, in fact.

She didn't count on the fact that when her friend jumped up in hysteria she'd bumped the keyboard/mouse connector out of the socket...
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I also heard a story of a guy doing tech support for a small company. A lady called in telling him the company's software wouldn't work. He went through a bunch of questions about how the software was acting, and came to discover that the lady was having troubles getting her computer to turn on.

He asked her, "What happens when you turn the computer on?".
She replied, "The screen just stays black".
He then asked, "Is the computer plugged in?".
She replied, "I took it to a repair shop last week and they apparently fixed it so it doesn't need a power cord anymore."
He asked, "Is the computer a laptop computer?".
She replied, "No, but they never gave me back the power cord so they must have fixed it so it didn't need it."
He said, "Go back to the repair store and get back your power cord. They just forgot to give it to you."
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cartoon seen in an old computer magazine:

little boy sitting in a pile of diskettes, he's holding a horseshoe magnet. Father is in the adjoining room doing some take-home work.
"Dad, you've been jipped. None of these are magnetic"
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A salesperson hoping to demonstrate to a skeptical corp. how easy it is to use windows.

Just point and click" he says. "Just point to the application you want and click on the mouse button."

So the exec take the mouse, lifts it, hefts it like a tv.remote points at the screen and clicks the button.
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A foreign gentleman came in needing help using a word processor to write a letter. I took him over to a Mac and gave him a brief overview of its capabilities and commands and left him at a point where he could just start typing. He looked at me, puzzled. See, he didn't know how to type. Not just that he didn't know how to type well, but it was like he didn't understand the concept of typing (the 's' key puts an s on the screen). Eventually I ended up typing it for him bacause it was easier than arguing with him.

Another gentleman came to us frantic. The day before he had saved a very important document on the hard drive of one of our Macs and he could not find it. He was yelling at me that our lab employees must have deleted it and we need to have more respect for users, etc. (We have a policy of allowing documents to remain in the hard drives for 7 days before being erased by the staff.) I helped him look for his paper, but when I couldn't find it, I explained our policy and the fact that we can't control what other users might do with a document left on a computer. He was *not* happy. Then in a sudden flash of genius I asked him, "You were using *this* particular Mac, weren't you?" to which he responded, "No, I was using one in the other room."
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We once had an elderly female end user (the type that technology passed by) who would get very angry with the machine, generally when it would do EXACTLY what she had instructed it to do. Her usual response was to bang the mouse down on the desk. Obviously, it didn't take long for the mouse to break. We analysts knew what she was doing, but she always denied it when the tech came to replace the mouse. Finally, one of the techs, took a mouse apart on her desk as part of the replacement process. Says he, "You hit this mouse pretty hard." The reply, "Oh, no. I never did anything. It just broke." To which the tech said, "Well Ma'am, as you can see by the value on the impact capacitor here, this mouse has been subjected to a very bad force. Probably caused when someone picked up the mouse and dropped it or banged it on the desk."
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In another case, I had gone to a customer site with one of the hardware guys to install a machine. The new sysop, a true novice, asked a number of questions about the care and feeding of the machine. At one point, being funny, I told her that for best performance she should dust and wax the boards occasionally to keep them clean. She looked at me a bit askance, as we knew each other previously and she knew of my penchant for practical jokes. At that point the hardware tech looks up and says, "Be sure to get a good polish like Pledge or something. And don't get anything with lemon scent. It messes up the contacts." She believed.

We later called her boss to gently suggest that her leg might have been pulled.
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There was an big, athletic-looking guy fooling with one of our brother (IBM) printers. He was opening it up, shaking it a little, and trying to jam a paper into the manual paper feed. When I asked him what the problem was, he said, "Your copier isn't working."
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meet the man who asked which was the laser printer. i asked him which machine he was printing on; we have different laser printers. he gives me this nice sarcastic response, ''this is a *mac* lab, right?''

so i pointed him to the mac laser printer.

the trouble is, (1) maclab is the *old* name; and (2) he was on an ibm pc. of course, this didn't occur to him for the (i swear to bill) 35 minutes he stood at the wrong printer waiting for his printout, until he asked me how long the print queue was (it was empty, had been for most of the 35 minutes.)

very patient man, if nothing else...

i mean, come on, even *i* know that an empty queue doesn't take 35 minutes to print, except when my assignment is due.
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- Hey, can you help me? my program doesn't work...
- What is the problem, are you using Turbo Pascal??
- Yes, the program just blocks the machine...
- Well, does it compile?
- I don't know, it just doesn't run...

I went to his computer and he told me:

- You see? there's the .EXE file, if you run it it blocks the machine...
- And where is your source, the .PAS file???
- I wrote it and renamed it to .EXE so it could run...
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"Remove the sleve, and insert the floppy disk into the drive."

[hours of technical support later]

"You know -- these vinyl covers they put on disks are really hard to get off..."
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[45 minutues of trying to fix a terminal -- including a process kill and a full shutdown (UNIX)] "Oh -- wait a second..... Oops, the intensity was just down. I have a login prompt now."
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A bank clerk friend told me this the other day:

An elderly customer came into the bank complaining the ATM wasn't working. She had been waiting for half an hour after "requesting a new cheque book" and it still hadn't come out yet!
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A customer (wife of an obnoxious history professor, none the less) comes into the store with a Macintosh which I had just replaced a bad drive in a few days previously. She complained that it wasn't working again, implying that I didn't fix it right the first time. So, I get out the diagnotic tools, but can't find a thing wrong with it. I then checked some of the diskettes she brought in with it, and find that they are loaded with viruses. After cleaning up the diskettes, I explained to her that her computer probably got the virus by trading diskettes with someone whose computer was also infected. She then got a very sullen expression on her face and asked me, "Can a person catch this virus from their computer?"
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On another occasion, a lady came into the store, apparently interested in buying a home computer. After surveying the models on display, she walks over to one and points the the monitor and keyboard saying, "I think I need one of these, and one of those, ..." She then points to the CPU and continues, "... but I don't think I need one of those.
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This one just happened.

User walks into the office. "This disk doesn't work."

Computer literate non-staff: "You have covered the disk slot with the label."
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One of our lusers called me about a problem she was having with her PC, she was using a vt220 emulator to connect to one of our UNIX-boxes, and "half of her prompts were missing". Two days earlier I had set up the emulation software for her, and had checked that everything was ok, so I tried to get her to be a bit more specific (fat chance!). Anyway, to cut a long story short, it turned out that the screen on this particular PC was one of those fancy things where you can adjust the height, width vertical and horisontal placement of the screen image......she had accidentally shifted the whole image to the left, so the first half of her prompts were off-screen. :-)
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A tech support guy once told me that he got a call from someone saying that the computer screen just went black and the computer wouldn't respond at all. The tech guy (starting with the obvious) asked the guy if the computer was still plugged in that maybe his foot had knocked the plug out of the socket. The guy on the other end of the phone said to hold on that he would be back in a minute with a flashlight because the electricity had just gone out in his building and he couldn't see under the desk without the lights....
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I guess it's my turn to contribute to this thread, so here goes: One of our lusers called me about a problem she was having with her PC, she was using a vt220 emulator to connect to one of our UNIX-boxes, and "half of her prompts were missing". Two days earlier I had set up the emulation software for her, and had checked that everything was ok, so I tried to get her to be a bit more specific (fat chance!). Anyway, to cut a long story short, it turned out that the screen on this particular PC was one of those fancy things where you can adjust the height, width vertical and horisontal placement of the screen image......she had accidentally shifted the whole image to the left, so the first half of her prompts were off-screen. :-)
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On my previous job a user needed a program but didn't have a modem, so I told him I'd overnight him a diskette. He then asked me if i could *fax* the diskette to him! If I didn't need my job I would have told him I would, but dominos was faxing me a pizza and he'd have to wait a bit. :)
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Customer: Where can I get a BIOS upgrade for by 286 computer?
Tech: The unit should have been shipped with the latest bios.
Customer: Well I upgraded the processor myself, and my computer doesn't seem to work.
Tech: What did you upgrade the processor to?
Customer: I upgraded it to a 486DX-50.
Tech: Sir... The 286 chip is soldered on the motherboard!
Customer: I know, I took out my handy soldering iron and took it out and put the 486 on myself.
Tech: Sir, the 486 is bigger than the 286.
Customer: I know, I had to use quite a bit of solder to solder the extra pins together.
Tech: Sir I have to put you on hold for a second. the Tech laughed so hard he almost fell out of his chair.
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In my first *real* job, I was not only responsible for programming but I also did customer support and training. Our company used to sell time on our computers so very small companies that couldn't afford computers at the time could do their bookkeeping, etc. One day, a new woman came in to use the trash-... i mean TRS-80 (boy I'm really dating myself ;-) She fumbled about for about 10 minutes but I paid no attention to her. Finally she came out & grumbled something about how the computer wouldn't turn on. I grilled her with the usual obvious questions: Did you turn the switch on? Did you plug it in? Did you turn on the switch on the power strip? She was sure she had done everything right. I was sure she neglected to plug one of the power cords into the power strip.

So, I went to investigate and she was *RIGHT*, she *HAD* plugged everything in to the power strip... including the power strip's own power cord - talk about a ground loop!
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A woman called the shop where she had bought a PC and complained that it didn't work properly: Every time she switched it on the screen was filled with characters. Two technicians were sent out and were met by a woman with tits about twice the size of Dolly Parton's and glasses about two centimeters thick. They asked her to switch on the computer. This she did, and then leaned over the keyboard to read what was on the screen... The problem was quickly solved.
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Or, there was the customer who couldn't get her disk to go into the drive once she had formatted it. After a long conversation, the tech finally went onsite, only to discover that, like a well organized person, she was putting a label on each formatted diskette - completely over the shutter as well.
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We had a customer call us once, saying that they were having problems getting their new disks to work in the machine. It turned out that the customer thought they had to TRIM THE 5.25" DISKS DOWN to fit in their 3.5" drive... fortunately the 3.5 drive wasn't damaged...
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And another user was all confused about why the cursor always moved int he diretion oposite the movement of the mouse (when she moved her mouse left, the cursor went right, etc.) She also complained about how hard it was to hit the buttons. She was quite embarased when we asked her to rotate the mouse so the tail pointed AWAY from her...
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I remember when my new Amiga arrived (way back in 86!). I had a class to go to, but my roommate was kind enough to set it all up for me. When I got back from class, he was having a great time playing with it. His only problem was using the mouse. Turns out he was holding it in his hand and rolling the ball with his fingers! I don't even remember how he was coping with the mouse buttons.
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I was working for a computer retailer in Denver when my supervisor received a phone call from a very irate customer. According to this man, he had purchased his computer two days before, had read the instructions, and had performed a backup of the hard drive exactly as instructed. The problems started the moment he reformatted his hard drive to test his backup.
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]First revision of user manual includes :

] Insert disk A
] Press ENTER
] Wait for reply LOADING EXECUTED
] Insert disk B
] .
] .

]Following a complaint by a user, the second revision reads :

] Insert disk A
] Press ENTER
] Wait for reply LOADING EXECUTED
] Remove disk A
] Insert disk B
] .
] .

When I worked for Reuters, I saw some truly idiot proof user manuals along these lines. Reuters has a lot of rack-mounted PCs all over the world in places where the local tech-level is zilch. The field service guides for these things explain how there are 7 wrong ways but only one right way to insert a 5 1/4 inch disk into the right slot (let's not talk about the wrong slots!).

They also explained techno-babble such as 'disk-drive door' so that people wouldn't interpret instructions such as 'Insert disk A into drive and close door' as an instruction to close the door of the room they were in.
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No paper

by Choppit In reply to why I hate end users

Welcome to the paperless office!

The 'no paper', 'empty cartridge, 'no power' and 'not logged in' syndromes frequently afflict my users too (usually the same people).

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Bad user

by JamesRL In reply to Worst cases of troublesho ...

I've told this one before, but had a user whose department was switching from PCs to Macs. He wanted to know if he could use his HP laserjet on his Mac - I told him no, he has to use the shared laser just 10 feet away. Our policy was to leave the old equipment in place alongside the new for a week.


I get a call the next day. User's Mac will not boot - making funny startup chime.
Show up to see the dead Mac symbol.

A closer inspection found that the user had tried to use the laserjet on the Mac. He had taken the parrallel cable and plugged it into a likely looking connection on the back of the Mac - the SCSI connector. The user had shorted out the SCSI circuit on the MB.

Needless to say he went to the back of the line for new computers in his department. And I was probably less than polite about ignoring my advice. At that time it was my department that paid for all computers.

James

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Most annoying

by Tink! In reply to Worst cases of troublesho ...

Not particularly funny, just annoying...
A fairly Epson inkjet printer suddenly stopped working one day. I did all the usual troubleshooting, and no results. I finally took the whole thing apart and found...
a single loose connection. Pushed it down snug, spent another half hour maneuvering the pieces back together and voila! Worked like new again.
Most annoying tho. Those covers were not meant to be taken off and put back on again EASILY.

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