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Your Help Desk Nightmares.

By robbinsr ·
I'm willing to give points away to here your Help Desk horror/comedy situations.

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Your Help Desk Nightmares.

by mm212 In reply to Your Help Desk Nightmares ...

Working on the help desk for a company on a WAN, I deal with employees all across the country. The person who normally would change tapes on their local server was out of the office so another person was taking care of it. That's when they called me. They couldn't figure out what tape to put in. I connected over the WAN, looked up what tape they needed and read off the number. I then had to explain that they first had to eject the tape that was in the drive. Suddenly, my connection to their server froze. I commented to them that I had lost my connection to their server and they said "Oh, I just turned it off."

"WHAT?!" was all I could come up with.

"The tape wasn't ejecting so I turned off the server."

I wasn't even going to attempt to find the logic in that statement, but I got her to turn the server on, eject the old tape, insert the correct tape, and tell the other 50 people at their location that they had to reboot and that they may have lost everthing since they last saved any documents. I figured that would be the best way to teach this person what NOT to do.

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by vh_s In reply to Your Help Desk Nightmares ...

You are put on hold by someone who ought to help you,

and five minutes later, you heard some sound like the phone key being pressed, and again, and again .. (apparently somebody on the otherside want to make an outside call and without no luck as you are hanging on the phone) .... and then ...

tuuuuuuuttttttt ... damn, they just hang the phone.

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

Point value changed by question poster.

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Your Help Desk Nightmares.

by estebandelatorre In reply to Your Help Desk Nightmares ...

You can find a monthly horror nightmare at mcp magazine. It's free!
www.mcpmag.com (search the link to the current issue -which is the one free!-)

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by jereg In reply to Your Help Desk Nightmares ...

My best one. My boss (network supervisor) was talking to his boss (network manager). My bosses computer would not boot. He tried 6 times. His boss, standing there, said it's only 3 months old, get it replaced under warranty. From accross the room I could see what was wrong. I walkes over and sure enough, saw the keyboard error. With a sweeping motion, I picked up the keyboard and said "hocus, pocus, now WORK computer"! I turned it off and back on and walked accross the room to my desk. They stared at the PC as it came back on with no problems and then at me and said what did you do? Since I did report to these people I was forced to tell them what I did. When I looked at the PC, I could see that my boss had a book laying on the keyboard, pressing down the Esc key. When it tried to boot it got the keyboard error. It was no big deal, BUT THESE TOADS RAN THE NETWORK DEPARTMENT! Can you figure what kind of disaster we had.

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by oskiller In reply to Your Help Desk Nightmares ...

Oh the places would could go with this. My favorite still has to be when I worked for a computer manufacturer. This guy calls us (got one of my co-workers VME) and leaves a message complaining about a problem with a notebook (which was not purchasedfrom us, nor did we make it) screaming, yelling, ranting, raving etc calling us "The most dumbest, most stupidest mother******'* on the planet"

I had a .wav file of it at one point, and I have to find it again.

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