New Gigabyte 3060 OC freezing windows 10 on boot

By Madek1 ·
Tags: Windows, Hardware
I recently bought a new Gigabyte RTX 3060 OC and installed it today, I installed the drivers before installing the GPU into the PC. Every time I try to boot my pc I get to the log in screen for windows 10 and it freezes I have no idea what is happening here, any advice would be greatly appreciated.

I have a 650watt PSU,
CPU: Ryzen 5 2600
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All Answers

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That's different.

by rproffitt Moderator In reply to New Gigabyte 3060 OC free ...

In decades I've never installed video drivers before I installed the card.

-> Try DDU from https://www.guru3d.com/files-details/display-driver-uninstaller-download.html to undo that step.

There could be issues with power but there's no PC information here so I'll work with what you share.

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by Madek1 In reply to That's different.

I didn't install them at first I tried to install them after putting the card in but couldn't use the PC so tried installing them first, I'll uninstall and try again.

I have a 650watt PSU, I'm unsure what my motherboard is as I can't look in my settings

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Due to the lack o details, let's get a Speccy WEB REPORT.

by rproffitt Moderator In reply to Reply

Here's how: https://support.piriform.com/hc/en-us/articles/360049015271

Be sure to publish to the web then share the address here. I'll check for things like out of date BIOS and more.

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by Madek1 In reply to Due to the lack o details ...
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Report says GTX 960. ANSWER PART ONE. See PART TWO.

by rproffitt Moderator In reply to Due to the lack o details ...

Small world! My son's GTX 970 turned out to be the cause of his PC crashing so we swapped in a GTX 1060 and it was fixed.

It seemed a shame to not try anything to bring the GTX 970 back to life so I tried the SIMPLEST POSSIBLE FIX which is a good clean and new heatsink compound. The card would lock up on another PC so I had a good platform to test on. The cleaning and compound fixed that card. It lives!

But the GTX 9x0 cards are old enough to just be trouble but hey, you gotta try.

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ANSWER PART TWO. Why it matters that the 9x0 card worked.

by rproffitt Moderator In reply to Due to the lack o details ...

I don't have much of a story here but here's the problem.

-> Nvidia GTX 9x0 and 10x0 cards don't have big requirements for the BIOS. The new RTX ones DEMAND UEFI as well as sometimes a current version to run. I've run into some PCs that I had to install the motherboard chipset package too.

The BIOS is indeed out of date. Try 7A33v5H from:

Remember I don't have much story here but the new RTX cards are not great on old boards at times.

Also, be sure to install the other motherboard drivers too. https://www.msi.com/Motherboard/support/X370-GAMING-PLUS#down-driver&Win10%2064

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PS. Bad news.

by rproffitt Moderator In reply to ANSWER PART TWO. Why it ...

The more I research your build the more I find others with lockups and crashes with the RTX x0x0 cards.

-> One new idea though. If your RTX fits in another PCIe slot, try that.

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Thank You

by Madek1 In reply to PS. Bad news.

Cheers for your help I'll try updating the bios and motherboard drivers soon.

I tried another slot earlier and unfortunately had the same result.

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by Madek1 In reply to Reply

I used DDU to remove the new drivers and my old cards drivers, after putting the new card back in it seemed to be working, I installed the drivers which went fine until the install finished when windows crashed.

I've restarted my pc and its freezing before I can even log in.

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