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  • This SLA defines guidelines for services and support offered by the internal IT help desk. The goal is to help end-user departments better understand service and support levels. It also...
    Sep 2021 in Tools & Templates
  • If you're considering applying for an IT job or want to make a career change within the tech industry, now is the time to do it.
    Sep 2021 in Articles
  • Whether your budget is growing, shrinking or holding steady, you need the right tools to start the process.
    Sep 2021 in Articles
  • The multimedia designer is a necessary hire for companies seeking a vital online and mobile presence. But finding the best candidates requires evaluating a wide range of skills—including a strong...
    Sep 2021 in Tools & Templates
  • This comprehensive checklist offers management guidelines and solutions to many of the problems that routinely occur with Windows user accounts. You can print the list or use it in electronic...
    Feb 2016 in Tools & Templates
  • Today's IT departments need to focus on initiatives and solutions that allow them to respond quickly to business priorities. This concise ebook looks at the key issues and strategies surrounding...
    Feb 2016 in Downloads
  • This interactive PDF form is designed to help you interview and evaluate candidates for the support professional position. It includes a section for entering general information, along with a dozen...
    Feb 2016 in Downloads
  • As more companies seek a more web-based model of doing business, web development jobs remain an area of technology employment that is growing steadily. The numbers of PHP developers, a...
    Feb 2016 in Downloads
  • How do small to medium-sized businesses (SMBs) build and technology stack? TechRepublic Premium conducted an online survey to learn about the thought process behind a company's technology decisions. The survey...
    Apr 2020 in Research
  • Whether due to budget cuts or performance, letting staff go is sometimes a necessity, even during a pandemic. Terminating an employee during the coronavirus pandemic is undoubtedly delicate, as the...
    Apr 2020 in Downloads
  • Many organizations still manage email infrastructure themselves using local, on-premise equipment. Such firms are a dying breed, and for good reason: Cloud-based email solutions simplify administration, typically enhance security, provide...
    Apr 2020 in Tools & Templates
  • Quality Assurance Engineers apply their technical expertise and skills to oversee the entire software development lifecycle and to verify the quality of the product and the overall user experience against...
    Apr 2020 in Downloads

Upcoming Downloads

  • Kubernetes: Ultimate IT pro's guide
  • Hiring Kit: CRM Developer
  • Scheduled downtime policy
  • Troubleshooting Linux: An admin's guide
  • Cloud data warehouse guide and checklist
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Featured Downloads

  • Backups are an essential part of any IT job. Why? Because when a backup is done correctly (and performed regularly), recovering from a disaster is less of a nightmare and...
    Sep 2021 in Downloads
  • Ethical behavior is something most people practice every day. It is a rare occasion that an organization will need to enforce an ethics policy, but having one in place is...
    Sep 2021 in Tools & Templates
  • Building a successful career in the video game industry isn't limited to professional gamers. Many ancillary positions exist if you know where to look.
    Sep 2021 in Articles
  • Organizations operating in an always-on global environment have many stakeholders. While shareholders and employees are the most obvious stakeholders, they are often overshadowed by the need of customers/clients and the...
    Sep 2021 in Tools & Templates
  • Video games can benefit companies by giving employees a recreational outlet to build cooperation and morale. But they can also create problems if misused. This policy will help you establish...
    Aug 2017 in Tools & Templates
  • Mobile devices are a way of life, in both the consumer and business realms—and business interests must be protected where the two converge. The bring your own device (BYOD) approach,...
    Jun 2020 in Tools & Templates
  • In order to maintain a consistent, predictable and supportable computing environment it is essential to establish a pre-defined set of software applications for use on workstations, laptops, mobile devices and...
    Oct 2020 in Tools & Templates
  • Big data and the Internet of Things, which is popularly known as IoT, are two rapidly growing technological forces which have often blended together amidst new advances and possibilities. The...
    Feb 2016 in Research
  • Among the surest method of jeopardizing employment within information technology is botching a server migration. Don’t let your career suffer a setback due to an easily overlooked detail. Instead, plan...
    May 2020 in Tools & Templates
  • The installation or changing out of any building-level equipment is often more complicated and time consuming than first anticipated. This is particularly true when the equipment is a data circuit....
    May 2020 in Tools & Templates
  • Information technology deployed by a modern business often includes a seemingly incongruent mixture of hardware, software, and cloud services. Getting all these IT moving parts talking to each other in...
    May 2020 in Tools & Templates
  • The COVID-19 pandemic of early 2020 proved the role technology can play in assisting workers in collaborating remotely on audio/video conferences. It’s fortunate that network speeds, robust applications and quality...
    May 2020 in Tools & Templates