NICE

Displaying 1 - 10 of 19 results

  • DEMO: The Sixth Sense of CX with NICE ENLIGHTEN

    Videos · Sep 2020 · Provided By NICE

    Watch this 5 minute demo and get a more in-depth understanding of what NICE ENLIGHTEN can do to revolutionize your contact center into a customer experience center. From real-time insights and prompts to help agents create extraordinary experiences for customers, to hyper-personalized call routing, to real-time fraudster detection, NICE...

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  • The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Experience

    White Papers · Sep 2020 · Provided By NICE

    Aberdeen’s research has shown that savvy businesses are proactively preparing for future contact center activities by utilizing AI capabilities. But more specifically, AI behavioral analytics – sometimes referred to as conversational analytics – helps these businesses to automatically find and surface contextual insights in real-time to empower agents to self-improve...

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  • How attended automation is helping at home employees

    White Papers · May 2020 · Provided By NICE

    The COVID-19 world crisis has taken these complexities and pressures to new heights, forcing rapid innovation and large-scale agility to cope with remote business operations, remote employees and a new reality. Looking at customer service operations, this new, distributed working environment makes service consistency very challenging to maintain. In...

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  • Unify Your Global MultiSite Contact Center Operations

    White Papers · May 2020 · Provided By NICE

    Global enterprises running large, multisite contact center operations must run in the cloud if they expect to be able to deliver the best possible customer experience (CX) consistent from one location to the next while at the same time achieving operational and cost efficiencies. But migrating from an on premises...

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  • How attended automation helps at home employees

    White Papers · Apr 2020 · Provided By NICE

    The COVID-19 world crisis has taken these complexities and pressures to new heights, forcing rapid innovation and large-scale agility to cope with remote business operations, remote employees and a new reality. Looking at customer service operations, this new, distributed working environment makes service consistency very challenging to maintain. In...

    Read More
  • 7 Steps to Awesome

    White Papers · Oct 2019 · Provided By NICE

    Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks? Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees. With RPA,...

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  • Diversity in the Digital Workplace

    White Papers · Sep 2019 · Provided By NICE

    Robotic Process Automation (RPA) is now considered mainstream and no longer confined to the back office. Rather than just rules-based task automation, we have added artificial intelligence (AI), machine learning (ML), deep learning, and other technologies, along with a vast array of analytics capabilities to enhance the intelligence of the...

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  • ROI of Modern Fraud Prevention

    White Papers · Jun 2019 · Provided By NICE

    The stakes for lack of fraud prevention in the contact center have never been higher. Modern fraud prevention programs must focus on monitoring and preventing fraud through the voice channels.They need to become proactive by using technology such as predictive analytics and machine learning to predict the likelihood of fraud...

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  • Four Ways to Win Over Any Customer Creating great connections with the power of personality

    White Papers · May 2019 · Provided By NICE

    When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and language patterns identify each one of us as one of four personality styles, and effectively ‘advertise’ to the world what...

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  • 3-Step Approach for Shifting Your Contact Center into High Gear

    White Papers · May 2019 · Provided By NICE

    The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization, they seem to face shrinking budgets every year as businesses seek to support their bottom lines. And yet, in the face of these cuts,...

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