Customer Engagement, Business Value: How to Deal with the 21st Century Customer

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Provided by: Microsoft
Topic: E-Commerce
Format: Videos
In a recent study, McKinsey found customer engagement to be the #1 concern of executives. What is customer engagement? Who's done it well? Who hasn't?

In this On-Demand Webcast, Author and thought leader Paul Greenberg shares how to help drive customer engagement and make your business successful in the 21st century.
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