Hiring Kit: Help Desk Support


  • Provided by TechRepublic Premium
  • Published November 23, 2020
  • Topic TechRepublic Premium
  • Format PDF

Recruiting a Help Desk Support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit, and ultimately hire the right person for the job. It also comes with potential interview questions and answer analysis, a sample Want Ad, desired competencies, and a listing of typical responsibilities, and more.

From the Hiring Kit:

Digital transformation continues to be a major trend for business enterprises of all sizes as they accommodate and cope with a mobile and remote workforce. Cloud services, mobile devices, and employee-provided computers are all part of the IT infrastructure landscape now. As always, supporting all those various devices, software, and employees trying to productively use them is a necessary part of the management process.

In many ways, the myriad of potential devices, software, situations, and potential complications common in a modern business enterprise makes the life of the Help Desk Support professional, and the IT department which support them, more difficult than ever. The modern Help Desk Support professional must have enough technical knowledge to see past standard and/or approved software and hardware, while at the same time maintaining a professional level of calm and understanding toward personnel that are likely to be extremely frustrated and agitated.

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