Laptops

Question

Connecting to a Docking Station

By NBall1987 ·
I am trying to connect my laptop to dual monitors so that I can work more efficiently. Setup as follows:

Lenovo 300e 2nd Gen Notebook Type 81M9 running Windows 10 Pro 64
Lenovo ThinkPad USB-C Dock Gen2
HP ProDisplay P232 x2

The Dock is working, bios fully updated etc. and is charging the laptop via USB-C connection. The Ethernet cable connected to the Dock is also supplying a wired internet connection.

The problem is that I cannot seem to get the display to show up on the external monitors. I have tried to extend, duplicate, change resolution etc. but in display settings the monitors cannot even be detected.

Monitors are connected to the dock via DP cable.

I have been in touch with Lenovo and been through the usual troubleshooting to no avail. Lenovo are unable to confirm whether the laptop is compatible with the dock or not.

I wondered whether anybody has experienced anything similar or whether there is anything else that anybody can recommend that I try?

Thanks
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All Answers

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Yup.

by rproffitt Moderator In reply to Connecting to a Docking S ...

My wife's company supplied setup was some HP laptop with HP dock, two external Display Port (DP) connected displays.

It took a few tries and a Windows Update but it seems to work now but can be cranky on startup if the monitors were powered off. I am not happy with these vendors for their attitude about reliable operation as they tell us "did you turn it off and on again."

You mention the DP cable. Since most of these have other options I would try it with one display on DP and the other on HDMI. If nothing works and the makers won't fix it I turn to old reliable which is the usual USB Video Card which is under 99USD and far cheaper than any service call.

Now it could be drivers, settings but as you soon discover you can't tell a person what to change since this area is not standardized.

1. Try other cable setups.
2. Go get the usual USB Video card.

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