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The Ideal Number of IT Staff for My company

By yuan ·
Hi,...
Recently I got promotion to be IT Head. The old one move to other country.

Basically there are only 3 people in the team (including me).
I've been working as Analyst Programmer for several years. The other two : one has a strong knowlegde about network and the other is a fresh graduate.

There are no strict job desc really.

And here is my company fact :
it's A Media Company.
we have two site (connected via WAN).
We have 370 users, consist of 250 reporter, and the rest is back office.

The average computer skill of my user is low.

I need to propose to BOD regarding IT staff / Organization Structure.

Please anyone help me with this issue?
1. what is the ideal number of IT staff for my current situation? and What should the qualification of the staff?


Thanks

YUAN

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Quality support is not about Qualifications

by dzilm In reply to The Ideal Number of IT St ...

Its no the Qualifications that will determine the quality of the support - its the staff and their commitment to good support that will determine this for you.
In a prior role I had a number of staff, some with no qualification's, others well qualified, and some in between.
The most valuable staff came from those with qualifications, and those with out substantial formal qualifications. Some of the most useless staff also came from the
well qualified group too. Remember staff that grow with the company will generally be more committed to the company. These are usually cheaper to hire, and can be trained the way that suits your company. Training will be required, but is usually cheaper than employing a top skilled staff memeber.

The number of staff required will depend on a number of things, including the deployed applications, deployed desktop hardware, deployed support tools, hours of operation, outsourced services & REQUIRED response times (rather than what some users WANT).
It is difficult to provide a definitive answer without more inforation, but a good guide would be based on how well things worked with prior staffing levels, and what the change in support services that will be required in the future.

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