ZDNet

Displaying 1 - 10 of 23 results

  • 5th edition Small and Medium Business Trends Report

    White Papers · Sep 2021 · Provided By ZDNet

    In this fifth edition report, Salesforce Research surveyed more than 2,500 SMB owners and leaders around the world to determine: How support from local communities has affected SMBs What SMBs are doing to deepen trust with customers and employees How technology helps SMBs grow What has changed for SMBs...

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  • CIO Playbook

    Ebooks · Aug 2021 · Provided By ZDNet

    Like any start-up trying to get a big idea off the ground, Salesforce started out small, in a tiny apartment in San Francisco with servers running out of the closet. A lot has changed in the 21 years since then - with 55,000 employees and counting. In this playbook...

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  • Fourth Edition - State of Service

    White Papers · Aug 2021 · Provided By ZDNet

    In this fourth edition report, Salesforce Research surveyed global customer service professionals to determine: How customer service standards continue to change in the midst of crisis. Which strategies, tactics, and technologies service organisations are turning to in the new normal. How service organisations are navigating abrupt changes in their...

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  • Small Business Growth Report

    White Papers · Aug 2021 · Provided By ZDNet

    The path to growth can be quite problematic. But there are three things you can think about to make the trek easier: your plan, your preparation, and the tools and solutions you'll need to bring your vision to life. In this kit you will discover guidance in all three...

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  • State of Sales - 4th Edition

    Ebooks · Jul 2021 · Provided By ZDNet

    A global pandemic has upped the ante for transformation. Salesforce Research surveyed nearly 6000 sales professionals worldwide on what drives business resilience and growth. This State of Sales ebook from Salesforce explores how sales teams are adapting to recover and grow during a pivotal time.

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  • State of the Connected Customer - 4th Edition

    White Papers · Jul 2021 · Provided By ZDNet

    Our world has been thrown into flux by ongoing economic, health, leadership, social justice, and climate crises. Personal and professional lives have merged, and customers are calling on businesses to adapt. For the 4th edition of the "State of the Connected Customer" report, Salesforce surveyed 12,000 consumers and 3,600...

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  • Boost Sales Productivity: How to Lead Your Sales Team Back to Growth

    Ebooks · Apr 2021 · Provided By ZDNet

    Maximizing sales productivity is hard, and it only gets harder during a global pandemic. Sales teams are under more pressure than ever to perform, while also dealing with the challenges of selling from home. In this guide, Salesforce shares a few simple tips. Apply to your business to lay the...

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  • How Salesforce Does Inside Sales

    Ebooks · Apr 2021 · Provided By ZDNet

    Inside sales is the foundation of a successful sales organisation. It is an efficient model that allows you to scale up quickly and is a great way to grow your organisation and your people. This Salesforce Ebook details tips, tools and guidance to help build and strengthen your inside selling...

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  • How to Speed Up Revenue with Subscription and Usage Models

    White Papers · Apr 2021 · Provided By ZDNet

    In 2020, the value of cloud software companies shot up more than four times higher than other company types, with “software as a service” outperforming software as a one-time product. “As a service” companies are worth more because investors are willing to pay for predictable, high-growth revenue streams. If ready...

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  • Trends in Sales Ops

    White Papers · Apr 2021 · Provided By ZDNet

    Sales operations professionals are changing the game. They’re using technology and processes to guide sales teams forward - which is anything but easy in a selling climate that’s anything but certain. That’s why sales ops has more influence than ever in today’s sales organisations, they’re now playing a pivotal role...

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