White Papers

TechRepublic's Resource Library is the web's largest directory of free vendor-supplied technical content. Take advantage of the library's white papers on an array of topics, from Big Data to cloud computing, mobility to security.

  • What hidden value lies within your enterprise data?

    White Papers · Aug 2021 · Provided By IBM

    Use IBM Watson® Discovery AI to help eliminate data silos, find insights buried inside enterprise data and reduce time spent searching for information—without the need for coding experience. Get started with AI-powered search today.

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  • What value hides within your data?

    White Papers · Aug 2021 · Provided By IBM

    With Watson Discovery, companies can help can optimize ROI and spend less time gathering information by knowledge workers, as well as improve worker and customer satisfaction. Read the Forrester Total Economic Impact™ study to learn more about the potential value of AI-powered search.

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  • Optimize your ROI with IBM Watson Assistant

    White Papers · Aug 2021 · Provided By IBM

    Learn how Watson Assistant improves customer experiences, empowers live agents and lowers costs. Read the Forrester Total Economic Impact™ Study, commissioned by IBM. Forrester found Watson Assistant solutions enabled 24/7 automated coverage and improved experiences for agents and customers.

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  • Plan for tomorrow today

    Research · Aug 2021 · Provided By IBM

    Thrive under adversity and realize unseen opportunities with a single, integrated source. Break down organizational planning silos, identify risks, and get better insights into business operations to help achieve your objectives. Plan for resilience with IBM Planning Analytics with Watson, Cognos Analytics, and OpenPages with Watson.

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  • Stay ahead by looking ahead

    Research · Aug 2021 · Provided By IBM

    Address disruptions and changing demands before they hit your bottom line. Transform slow, manual, spreadsheet-based planning processes into continuous, predictive planning. Plan quickly, create daily forecasts, evaluate multiple scenarios, forecast potential risk and compliance impacts and create data-driven plans that can pivot quickly to not only survive but thrive during...

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  • Help solve customer problems the first time

    White Papers · Aug 2021 · Provided By IBM

    AI is the future of customer service. 59% of customers surveyed in a study commissioned by IBM say they have higher expectations for customer support than they had a year ago. Is your business ready? Find out how future-ready your customer service approach is. Learn how you can use AI...

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  • Help solve customer problems the first time.

    White Papers · Aug 2021 · Provided By IBM

    Keep your customer support agents working on what’s important, with conversational AI that understands your customers. IBM Watson Assistant is an AI-powered virtual agent, designed to provide customers with fast, consistent and accurate answers across different messaging platforms, applications, devices and channels.

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  • Help solve customer problems the first time

    White Papers · Aug 2021 · Provided By IBM

    Keep your customer support agents working on what’s important, with conversational AI that’s designed to understand your customers, across channels and in any cloud environment. Watson Assistant’s intuitive interface enables you to easily create dynamic customer interactions. It’s designed to Configure channels and human-agent handoffs to leading customer care platforms...

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  • Fourth Edition - State of Service

    White Papers · Aug 2021 · Provided By TechRepublic

    In this fourth edition report, Salesforce Research surveyed global customer service professionals to determine: How customer service standards continue to change in the midst of crisis. Which strategies, tactics, and technologies service organisations are turning to in the new normal. How service organisations are navigating abrupt changes in their...

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  • Salesforce Small Business Growth Kit

    White Papers · Aug 2021 · Provided By TechRepublic

    As growing small businesses strive to stay relevant and competitive in this fast-changing world, the digital imperative is stronger than ever and online models have become a must-have. Agility and innovation are necessary for long-term growth. This toolkit from Salesforce offers the guidance small businesses need to map their growth...

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