Why Your Current Service Desk is Failing Your Business and What To Do About it

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Provided by: CA Technologies
Topic: CXO
Format: PDF
Your Service Management is literally the face of IT, but in many organisations it does not live up to expectations—delivering far too much complexity and cost. So how do you give your business the service management it needs without the traditional cost and complexity?

Read this report to understand:
• Top 3 service desk platforms incurring high support and upgrade costs
• 5 key requirements for a true service management solution
• 8 best practices service desk evaluative criteria
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