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Latest from beckyroberts

  • bernardbodoistock-874036172.jpg
    Image: iStock/bernardbodo
    Networking

    10 signs you may not be cut out for a support tech job

    The role of support tech is ideal for some people--but it might not be the best choice for others. This list will help you determine which camp you fall in.

    beckyroberts
    Published:  October 26, 2018, 10:18 AM PDT Modified:  October 26, 2018, 7:19 AM PDT Read More See more Networking
  • support tech traits
    Tech & Work

    10+ traits of a topnotch support tech

    To be truly successful, support techs need more than technical skills and knowledge -- some key qualities fall outside the standard job description.

    beckyroberts
    Published:  August 20, 2013, 9:36 AM PDT Modified:  August 20, 2013, 9:36 AM PDT Read More See more Tech & Work
  • The 10 worst ways to communicate with end users
    After Hours

    The 10 worst ways to communicate with end users

    To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.

    beckyroberts
    Published:  August 16, 2011, 5:40 AM PDT Modified:  August 16, 2011, 5:40 AM PDT Read More See more After Hours
  • coder.jpg
    Image: iStockphoto/DragonImages
    Tech & Work

    The 10 worst things about working from home

    There are plenty of good things about working from home -- but for every upside, there may be an equal and opposite downside.

    beckyroberts
    Published:  August 26, 2010, 5:52 AM PDT Modified:  July 21, 2017, 9:02 AM PDT Read More See more Tech & Work
  • Five tips for working with difficult users
    Software

    Five tips for working with difficult users

    It's easy to fall into a pattern of complaining about annoying users and assume there's nothing you can do about them. But one tech has found a few workarounds to lessen some of the aggravation.

    beckyroberts
    Published:  July 28, 2010, 5:31 AM PDT Modified:  July 28, 2010, 5:31 AM PDT Read More See more Software
  • 10 ways to train your boss to give you the support you need
    Tech & Work

    10 ways to train your boss to give you the support you need

    If your boss routinely ignores you, withholds praise, or offers little direction or feedback, you might need to take action. See how you can get your boss on the right track.

    beckyroberts
    Published:  August 26, 2009, 11:22 PM PDT Modified:  August 26, 2009, 11:22 PM PDT Read More See more Tech & Work
  • 10 signs that it’s time to look for a new job
    Tech & Work

    10 signs that it’s time to look for a new job

    Changing jobs can be a life-altering decision that requires considerable courage, especially in the current economy -- but it's easier if you're convinced it's the right thing to do. IT pro Becky Roberts put together a list of factors that helped her decide on a career shift.

    beckyroberts
    Published:  August 7, 2009, 3:19 AM PDT Modified:  August 7, 2009, 3:19 AM PDT Read More See more Tech & Work
  • Solutions to the top 10 peeves of a support tech
    Software

    Solutions to the top 10 peeves of a support tech

    It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts -- who wrote about the top 10 peeves of being a support tech -- found some ways to ease a few on-the-job aggravations.

    beckyroberts
    Published:  April 20, 2009, 5:00 PM PDT Modified:  April 20, 2009, 5:00 PM PDT Read More See more Software
  • The 10 most important things to teach your users
    After Hours

    The 10 most important things to teach your users

    Your users don't need an encyclopedic knowledge of how their computers work or how your network is configured -- but they may need a little technical enlightenment here and there. This list includes some of the basics that will help them (and you) work more effectively.

    beckyroberts
    Published:  April 6, 2009, 4:49 AM PDT Modified:  April 6, 2009, 4:49 AM PDT Read More See more After Hours
  • The top 10 peeves of a support tech
    Networking

    The top 10 peeves of a support tech

    IT pro Becky Roberts discovered that in the support field, certain workplace aggravations seem to persist regardless of the industry or environment. See if your annoyances match hers.

    beckyroberts
    Published:  March 23, 2009, 6:24 AM PDT Modified:  March 23, 2009, 6:24 AM PDT Read More See more Networking
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