beckyroberts, Author at TechRepublic

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Networking

10 signs you may not be cut out for a support tech job

The role of support tech is ideal for some people--but it might not be the best choice for others. This list will help you determine which camp you fall in.

Tech & Work

10+ traits of a topnotch support tech

To be truly successful, support techs need more than technical skills and knowledge -- some key qualities fall outside the standard job description.

After Hours

The 10 worst ways to communicate with end users

To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.

Tech & Work

The 10 worst things about working from home

There are plenty of good things about working from home -- but for every upside, there may be an equal and opposite downside.

Software

Five tips for working with difficult users

It's easy to fall into a pattern of complaining about annoying users and assume there's nothing you can do about them. But one tech has found a few workarounds to lessen some of the aggravation.

Tech & Work

10 ways to train your boss to give you the support you need

If your boss routinely ignores you, withholds praise, or offers little direction or feedback, you might need to take action. See how you can get your boss on the right track.

Tech & Work

10 signs that it’s time to look for a new job

Changing jobs can be a life-altering decision that requires considerable courage, especially in the current economy -- but it's easier if you're convinced it's the right thing to do. IT pro Becky Roberts put together a list of factors that helped her decide on a career shift.

Software

Solutions to the top 10 peeves of a support tech

It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts -- who wrote about the top 10 peeves of being a support tech -- found some ways to ease a few on-the-job aggravations.

After Hours

The 10 most important things to teach your users

Your users don't need an encyclopedic knowledge of how their computers work or how your network is configured -- but they may need a little technical enlightenment here and there. This list includes some of the basics that will help them (and you) work more effectively.

Networking

The top 10 peeves of a support tech

IT pro Becky Roberts discovered that in the support field, certain workplace aggravations seem to persist regardless of the industry or environment. See if your annoyances match hers.

PURPOSE This policy describes the organization’s employee privacy guidelines and outlines employee privacy expectations. From the policy: POLICY DETAILS The organization’s IT equipment, services and systems are intended for business use only. However, the organization acknowledges that staff, consultants and volunteers occasionally require opportunities to make or receive personal phone calls, access personal email, utilize ...

PURPOSE The purpose of this Security Response Policy from TechRepublic Premium is to outline the security incident response processes which must be followed. This policy will assist to identify and resolve information security incidents quickly and effectively, thus minimizing their business impact and reducing the risk of similar incidents recurring. It includes requirements for both ...

PURPOSE This policy from TechRepublic Premium provides guidelines for reliable and secure backups of end user data. It outlines the responsibilities of IT departments and employees to identify tasks and action items for each group. The policy can be customized to fit the needs of your organization. From the policy: IT STAFF RESPONSIBILITIES IT staff ...

beckyroberts

10 signs you may not be cut out for a support tech job

10+ traits of a topnotch support tech

The 10 worst ways to communicate with end users

The 10 worst things about working from home

Five tips for working with difficult users

10 ways to train your boss to give you the support you need

10 signs that it’s time to look for a new job

Solutions to the top 10 peeves of a support tech

The 10 most important things to teach your users

The top 10 peeves of a support tech

Employee privacy policy

Security response policy

End user data backup policy

Electronic communication policy