Networking
VoIPUse a Softphone for Faster, Cheaper, More Flexible Calling
Discover how switching to a softphone system can save you time and money. Enhance communication through increased calling flexibility.
-
-
Networking
VoIPVoIP Installation: 9 Tips For a Smooth Setup
Streamline your VoIP installation with expert tips on equipment, security, training, and more. Follow these steps for a painless setup.
-
Image: natali_mis/Adobe Stock CXO
VoIPNeed HIPAA Compliant VoIP? Make Sure You Have a Signed BAA
If your business or job role involves handling patient information, you likely have to meet or surpass HIPAA requirements. We’ll walk you through the process of ensuring you’re using HIPAA compliant VoIP.
-
Image: Maneerat/Adobe Stock Artificial Intelligence
VoIP5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support.
-
Image: Ar_TH/Adobe Stock Cloud
VoIPDoes Cloud IVR Integrate as Quickly as It Deploys?
Cloud IVR can give you access to valuable data through integrations, if you know how to properly install and configure them. We’ll walk you through the process for some of the most popular software types.
-
Image: maxsim/Adobe Stock Cloud
VoIP9 Reasons a Hosted IVR Beats Managing Your Own System
If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business.
-
Image: Funtap/Adobe Stock Networking
VoIPCan Visual IVR Really Help Callers? 5 Ideal Use Cases
From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service.
-
Female stock market trader working in office using laptop and talking on the phone with client. Financial adviser concept. Networking
VoIP5 Types of IVR Testing Tools and When to Use Each
Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros.
-
Banking
VoIPHow to Offer Secure IVR Banking and Authenticate Callers
Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.
-
Image: AndSus/Adobe Stock Software
VoIPHow to Add an IVR Payment Option and Automate Collections
Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips.