janiceward, Author at TechRepublic

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CXO

10 things you should know about being a great IT manager

This information is also available as a PDF download. IT managers can easily get caught up in day-to-day operations and activities and lose sight of important management behaviors. Whether you’re a new or seasoned manager, the following suggestions can help you be a great IT manager. #1: Spend time (and money) developing your people IT ...

CXO

Product review: FootPrints, a help desk tool

How this help desk call-tracking software works and its features

CXO

PropWeb offers totally online call-tracking solution

Many help desk systems have optional Web interfaces, but PropWeb offers a completely online help desk solution that gives traditional client/server-based systems a run for their money.

CXO

Product review: HEAT Service & Support, call center tracking software

The features and functionality of HEAT Service & Support, which is designed for large organizations that need more than a basic call-tracking system

CXO

Product review: HEAT PowerDesk, call center tracking software

The pros and cons of an entry-level call-tracking system

CXO

Build Your Skills: Track support calls and IT equipment with Intuit’s Track-It!

Call tracking and integrated asset management software for the help desk

CXO

Product review: HelpMastercall, center tracking software

Features and functionalities of HelpMastercall

CXO

Evaluate help desk call-tracking software with these criteria

Before your IT support organization spends a ton of money on a call-tracking system, find out how current practices, agent use, call handling, integration points, and other factors should affect your purchase.

Project Management

Monitor Web site accessibility with AccMonitor

To ensure your organization's Web site is accessible to disabled individuals, you need a tool to monitor the Web pages. Find out how HiSoftware's enterprise-level accessibility monitoring solution, AccMonitor, can do the trick.

Project Management

Get IT Done: Test Web pages for accessibility and more with AccVerify

Ensure Web pages are accessible by people with disabilities with AccVerify.

PURPOSE Finding a back-end developer with programming and technical expertise as well as superior collaboration and communication skills will require a comprehensive recruitment strategy. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: TYPICAL ...

PURPOSE Application engineers need to have technical expertise in programming, design, business and the software and hardware required to run the application. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE ...

PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for employee performance reviews, which will clearly document accomplishments and areas of opportunity via an encouraging and thought-provoking analysis. This will assist in determining the next steps for employees as well as their future at the organization. This policy can be customized ...