joer, Author at TechRepublic

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Big Data

System Mechanic results mixed: Boosts Internet speed

We're always looking for ways to increase our computer's performance, and here's a look at one product that might help.

Data Centers

Providing home user support

Although there are a lot of similarities, supporting those in an office environment is vastly different than supporting home users. Here are some things to consider when providing support for home users.

Networking

Remote access sites: Blessing or curse? Take the poll

We all hear them advertized, and millions of people use them. Are remote access sites a blessing or a curse to user support professionals?

SMBs

The biggest challenge in a one-person IT shop

What do you consider the biggest challenge in a small - or even one-person - IT shop, and how do you handle it?

Developer

Items to address with a PC tune-up

How often do you perform periodic maintenance on the PCs you support? My guess is that most answers will fall between one year and never. Nonetheless, what maintenance steps do you perform? Here's my list.

Open source

Will Linux ever be a popular desktop system? Take the poll

Linux versus Windows has been the subject of debate for quite some time, but will it ever achieve the status of a popular desktop product that we'll have to support? Share your opinion and take the poll.

Tech & Work

How to troubleshoot a computer problem

What steps do you go through in order to diagnose a computer problem? There's more than one correct answer, of course, but here's one way to work through the troubleshooting thought-process.

SMBs

Nine ways user support professionals can relate to people and present themselves

Since today is 09/09/09, I'll play on the number nine and explore some ways support professionals can relate to the users we support.

SMBs

What technology would you take with you into the wilderness?

Joe Rosberg is hiking the Colorado Trail but wrote this piece on the technology that he decided to take with him. What would you take into the wilderness on a solo journey into the back country?

Microsoft

Change the OEM information in the Windows System Properties panel to your own

If you want to add your own contact information to the Windows System Properties panel, or change the OEM information that's already there, it's a pretty easy process.

PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for employee performance reviews, which will clearly document accomplishments and areas of opportunity via an encouraging and thought-provoking analysis. This will assist in determining the next steps for employees as well as their future at the organization. This policy can be customized ...

PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for requesting, filing and permitting paid/unpaid time off as well as to ensure coverage during holidays, vacation(s) and other absences where staffing levels must be consistent to meet the needs of the business. From the policy: TIME OFF GUIDELINES All time off ...

PURPOSE This policy describes the organization’s employee privacy guidelines and outlines employee privacy expectations. From the policy: POLICY DETAILS The organization’s IT equipment, services and systems are intended for business use only. However, the organization acknowledges that staff, consultants and volunteers occasionally require opportunities to make or receive personal phone calls, access personal email, utilize ...

joer

System Mechanic results mixed: Boosts Internet speed

Providing home user support

Remote access sites: Blessing or curse? Take the poll

The biggest challenge in a one-person IT shop

Items to address with a PC tune-up

Will Linux ever be a popular desktop system? Take the poll

How to troubleshoot a computer problem

Nine ways user support professionals can relate to people and present themselves

What technology would you take with you into the wilderness?

Change the OEM information in the Windows System Properties panel to your own

Employee performance review policy

Employee time off policy

Employee privacy policy

Security response policy