Latest from Mary Shacklett
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How to differentiate between AI, machine learning, and deep learning
Tech leaders need to put AI and its subcategories into practice--and into common business vocabulary that everyone can understand.
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How public utilities use analytics to improve interactions with customers
Big data and analytics are becoming mainstream and vital to business operations and customer relations. Here's a look at how modern tech fits into the customer service puzzle.
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5 steps to a new IoT support strategy
IoT requires a different set of strategies, focal points, and skillsets than help desks have delivered in the past. Here's five ways to prepare them.
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5 ways to enforce company security
There are several actions companies can take to improve overall employee awareness about security. View the top five below.
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4 strategies for your IT wearables policy
Without a formal plan or policy, wearables may introduce your company to a security breach.
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4 ways to prepare for GDPR and similar privacy regulations
Data privacy is no longer a nice-to-have security commodity, but a must-have commodity.
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Why the enterprise should pay attention to NASCAR's research tactics
NASCAR'S use of aggregated data, analytics, and social media helped grow its fan base. Learn how it could do the same for your business.
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7 ways Spirit Airlines improved its disaster recovery plan
Natural disasters don't dampen the spirit of this Florida-based airline as it enhances its disaster recovery response.
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How natural language generation unlocks meaning behind dashboards
See below four best practices for organizations interested in adding NLG to their dashboards.
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Keeping tabs on man's best friend: AI for pets improves work-life balance
Advances in pet monitoring technology keep employees informed and happy.