nicoleallard, Author at TechRepublic

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CXO

Ways to avoid making angry help desk callers even angrier

Nothing is worse than taking an irate customer's anger up a notch by saying something you shouldn't. Follow this advice on understanding your callers' ire and learn ways you shouldn't react.

Enterprise Software

Managers offer suggestions for motivating your help desk staff

Help desk and call center staff tend to have high turnover rates. Here are some tips from three IT managers for keeping the job interesting and maintaining employee motivation.

PURPOSE These guidelines from TechRepublic Premium will help you define the necessary ingredients of a security policy and assist in its proper construction. They’re designed to work hand in hand with the subjective knowledge you have of your company, environment and employees. Using this information, your business can establish new policies or elaborate on those ...

PURPOSE Recruiting an Artificial Intelligence Architect with the right combination of technical expertise and experience will require a comprehensive screening process. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE PERSONALITY ...

PURPOSE Hiring the right Autonomous Systems Engineer requires a specific and precise recruitment process, supported by a thorough understanding of the project requirements. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, ...

nicoleallard

Ways to avoid making angry help desk callers even angrier

Managers offer suggestions for motivating your help desk staff

Guidelines for building security policies

Hiring kit: Artificial intelligence architect

Hiring kit: Autonomous systems engineer

Hiring kit: Application support engineer