patvickers, Author at TechRepublic

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CXO

Three tips for dealing with callers on the “Socratic Helpdesk”

On the Socratic Helpdesk, before any attempt to give an answer is made, the analyst asks questions, even when the answer is obvious.

Security

Avoid asking users for their passwords

Does your help desk routinely ask users for their passwords? Maybe it's time to rethink this policy. Find out why it's important for techs to set a good example and not ask for or accept a user's password.

Printers

Test before you install that printer

Before installing that new piece of hardware or software, it's a good idea to do a little testing. Here's some information on how testing helped one tech avoid a printer nightmare.

CXO

Talking Shop: Connect with your users through computer room tours

Learn how to make IT less of a mystery to end users by giving tours of your department

CXO

ServiceWare stands out at CRM/Support Services 2000 Conference

At the recent CRM/Support Services conference, ServiceWare promoted its new Internet-based knowledge portal RightAnswers.com in a big way—by giving away a new car! Find out more about what RightAnswers.com has to offer.

CXO

IT pros sound off on the Fall 2000 CRM/Support Services Conference

The CRM/Support Services Conference is one of the premier customer relationship management and IT support gatherings. Find out how attendees rated the Fall 2000 event.

CXO

See the latest IT support technology at the CRM/Support Services 2000 Conference

The CRM/Support Services 2000 Conference is one of the best places to see what's new in customer relationship management and IT support technology. Find out more about some of the latest technology on display at this year's event.

health wellness workplace sick — LittleBee80, Getty Images/iStockphoto

Tech & Work

How to protect yourself from colds and flu at work

Health expert provides simple tips to help you avoid catching a cold and flu at the office.

Banking

How to audit your help desk

Testing the performance of your help desk can be very beneficial, but it has to be done properly. You need to make your staff comfortable with the process, and you have to make sure the right people are asking the right questions.

CXO

A winning bet: An executive combines horse racing with IT

The marriage of thoroughbred racing and technology is big business. TechRepublic talked to the vice president of IT at the world's most legendary racetrack, Churchill Downs.

PURPOSE These guidelines from TechRepublic Premium will help you define the necessary ingredients of a security policy and assist in its proper construction. They’re designed to work hand in hand with the subjective knowledge you have of your company, environment and employees. Using this information, your business can establish new policies or elaborate on those ...

PURPOSE Recruiting an Artificial Intelligence Architect with the right combination of technical expertise and experience will require a comprehensive screening process. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE PERSONALITY ...

PURPOSE Hiring the right Autonomous Systems Engineer requires a specific and precise recruitment process, supported by a thorough understanding of the project requirements. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, ...