tricialiebert, Author at TechRepublic

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Project Management

What project management topics should we cover on TechRepublic?

Do you want to know how to improve your PM soft skills? Do you need to learn how to write a project plan? Take this quick poll to tell us what project management topics you want us to write about.

Tech & Work

An IT life after fifty: Coping with the employment challenge

The aging worker is up against challenges that we don't consider. Not only are they competing in a market that they don't completely understand, they are often in a position that they never thought they would find themselves in.

Developer

Providing the right kind of help

In the world of supporting end users, sometimes the solution is clear. Sometimes the best solution is to take a bit of time and teach the end user how to solve their own problems. You don't want them taking a screwdriver to the pc, but they can make small adjustments that result in improved user experience over all.

CXO

Customer service the right way

Bad customer service stories are everywhere. They are so prevalent that a quick search revealed over two million hits. So what is customer service the right way? And is it possible that we get so run down by receiving bad service that it spills into our own performance?

Software

When your network admin hijacks your system

The situation has finally happened. A network admin has brought a city to its knees by changing the master system password. What IT leadership needs to learn from this situation. And what they need to do to cope.

Project Management

Descope and declare victory

Business will often ask for all they can get when funding a project. Sometimes those things aren't necessary for project success. It is necessary to be willing to identify the "nice to haves" on a project and make sure that they don't impede project success.

Hardware

Passing the customer service buck

Providing customer service is more than just reading a list of steps from a troubleshooting guide. It should also be about listening to the customer's problem and helping to resolve it. That doesn't happen often enough and we all have a customer service nightmare story to prove it.

SMBs

Texas Law requires computer repair techs to be Private Investigators

If you repair computers in Texas and come in contact with data, you could be breaking the law. Unless, that is, you are also a licensed Private Investigator.

Hardware

Getting ready to support Mac on the corporate network

As the corporate environment becomes more diverse, user support will have to become more diverse. Thanks to a new alliance of interoperability providers, the idea of supporting Macintosh in the workplace is becoming more viable. But we need to understand what new challenges will be raised.

Tech & Work

Collateral damage: What happens when user support fails the user?

As a support person, your first priority is to protect your end users and help them do their job with the tools they're given. The story of what happened to Michael Fiola is a cautionary tale that all support personnel should take to heart.

PURPOSE Finding a back-end developer with programming and technical expertise as well as superior collaboration and communication skills will require a comprehensive recruitment strategy. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: TYPICAL ...

PURPOSE Application engineers need to have technical expertise in programming, design, business and the software and hardware required to run the application. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE ...

PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for employee performance reviews, which will clearly document accomplishments and areas of opportunity via an encouraging and thought-provoking analysis. This will assist in determining the next steps for employees as well as their future at the organization. This policy can be customized ...