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tricialiebert

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Latest from tricialiebert

  • What project management topics should we cover on TechRepublic?
    Project Management

    What project management topics should we cover on TechRepublic?

    Do you want to know how to improve your PM soft skills? Do you need to learn how to write a project plan? Take this quick poll to tell us what project management topics you want us to write about.

    tricialiebert
    Published:  October 13, 2008, 4:35 AM PDT Modified:  October 13, 2008, 4:35 AM PDT Read More See more Project Management
  • An IT life after fifty: Coping with the employment challenge
    Tech & Work

    An IT life after fifty: Coping with the employment challenge

    The aging worker is up against challenges that we don't consider. Not only are they competing in a market that they don't completely understand, they are often in a position that they never thought they would find themselves in.

    tricialiebert
    Published:  October 8, 2008, 1:07 AM PDT Modified:  October 8, 2008, 1:07 AM PDT Read More See more Tech & Work
  • Providing the right kind of help
    Developer

    Providing the right kind of help

    In the world of supporting end users, sometimes the solution is clear. Sometimes the best solution is to take a bit of time and teach the end user how to solve their own problems. You don't want them taking a screwdriver to the pc, but they can make small adjustments that result in improved user experience over all.

    tricialiebert
    Published:  August 5, 2008, 12:36 AM PDT Modified:  August 5, 2008, 12:36 AM PDT Read More See more Developer
  • Customer service the right way
    CXO

    Customer service the right way

    Bad customer service stories are everywhere. They are so prevalent that a quick search revealed over two million hits. So what is customer service the right way? And is it possible that we get so run down by receiving bad service that it spills into our own performance?

    tricialiebert
    Published:  July 17, 2008, 12:51 AM PDT Modified:  July 17, 2008, 12:51 AM PDT Read More See more CXO
  • When your network admin hijacks your system
    Software

    When your network admin hijacks your system

    The situation has finally happened. A network admin has brought a city to its knees by changing the master system password. What IT leadership needs to learn from this situation. And what they need to do to cope.

    tricialiebert
    Published:  July 16, 2008, 2:58 AM PDT Modified:  July 16, 2008, 2:58 AM PDT Read More See more Software
  • Descope and declare victory
    Project Management

    Descope and declare victory

    Business will often ask for all they can get when funding a project. Sometimes those things aren't necessary for project success. It is necessary to be willing to identify the "nice to haves" on a project and make sure that they don't impede project success.

    tricialiebert
    Published:  July 15, 2008, 6:19 AM PDT Modified:  July 15, 2008, 6:19 AM PDT Read More See more Project Management
  • Passing the customer service buck
    Hardware

    Passing the customer service buck

    Providing customer service is more than just reading a list of steps from a troubleshooting guide. It should also be about listening to the customer's problem and helping to resolve it. That doesn't happen often enough and we all have a customer service nightmare story to prove it.

    tricialiebert
    Published:  July 8, 2008, 7:21 AM PDT Modified:  July 8, 2008, 7:21 AM PDT Read More See more Hardware
  • Texas Law requires computer repair techs to be Private Investigators
    SMBs

    Texas Law requires computer repair techs to be Private Investigators

    If you repair computers in Texas and come in contact with data, you could be breaking the law. Unless, that is, you are also a licensed Private Investigator.

    tricialiebert
    Published:  July 3, 2008, 4:16 AM PDT Modified:  July 3, 2008, 4:16 AM PDT Read More See more SMBs
  • Getting ready to support Mac on the corporate network
    Hardware

    Getting ready to support Mac on the corporate network

    As the corporate environment becomes more diverse, user support will have to become more diverse. Thanks to a new alliance of interoperability providers, the idea of supporting Macintosh in the workplace is becoming more viable. But we need to understand what new challenges will be raised.

    tricialiebert
    Published:  June 30, 2008, 10:57 PM PDT Modified:  June 30, 2008, 10:57 PM PDT Read More See more Hardware
  • Collateral damage: What happens when user support fails the user?
    Tech & Work

    Collateral damage: What happens when user support fails the user?

    As a support person, your first priority is to protect your end users and help them do their job with the tools they're given. The story of what happened to Michael Fiola is a cautionary tale that all support personnel should take to heart.

    tricialiebert
    Published:  June 17, 2008, 9:57 PM PDT Modified:  June 17, 2008, 9:57 PM PDT Read More See more Tech & Work
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    Hiring kit: Back-end developer

    PURPOSE Finding a back-end developer with programming and technical expertise as well as superior collaboration and communication skills will require a comprehensive recruitment strategy. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: TYPICAL ...

    Published:  March 21, 2023, 12:00 PM EDT Modified:  March 22, 2023, 3:00 PM EDT Read More See more TechRepublic Premium
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    Hiring kit: Application engineer

    PURPOSE Application engineers need to have technical expertise in programming, design, business and the software and hardware required to run the application. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE ...

    Published:  March 21, 2023, 12:00 PM EDT Modified:  March 22, 2023, 3:00 PM EDT Read More See more TechRepublic Premium
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    Employee performance review policy

    PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for employee performance reviews, which will clearly document accomplishments and areas of opportunity via an encouraging and thought-provoking analysis. This will assist in determining the next steps for employees as well as their future at the organization. This policy can be customized ...

    Published:  March 20, 2023, 12:00 PM EDT Modified:  March 21, 2023, 4:00 PM EDT Read More See more TechRepublic Premium
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    Employee time off policy

    PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for requesting, filing and permitting paid/unpaid time off as well as to ensure coverage during holidays, vacation(s) and other absences where staffing levels must be consistent to meet the needs of the business. From the policy: TIME OFF GUIDELINES All time off ...

    Published:  March 20, 2023, 12:00 PM EDT Modified:  March 21, 2023, 4:00 PM EDT Read More See more TechRepublic Premium

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