syamnt's Profile

Bio: Mr. Syam is a Transition Manager with an Indian MNC. He has been working in the Information Technology field for over 10 years and has a formal background in customer support, CRM and contact centers. He excels at transition management for large projects, service delivery management, contact center technology architecture, process optimization, project management, Knowledge management and expertise in customer relationship management applications. \ \ He has built good expertise in understanding business requirements, architecting solutions, implementation and management of Technology infrastructure services based on business requirements with defined service levels. Prior to joining Wipro, he was a regional support manager for Retail operations at Satyam Infoway. Mr. Syam is also certified in ITIL foundation, ISO internal auditor, Avaya certified professional.

Member since: 2001