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Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.
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VoIPWhy Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better.
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Networking
VoIPFix Dropped Calls in Two Minutes or Less with These Tweaks
Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away.
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Cloud SecurityTop Vulnerability Management Tools: Reviews & Comparisons 2024
There are a great many vulnerability management tools available. But which is best? Here are our top picks for a variety of use cases.
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IT Policies
TechRepublic PremiumCyber Insurance Policy
As the digital landscape becomes more interconnected, it brings with it the growing threat of cyberattacks. The purpose of this policy, written by Maria Carrisa Sanchez for TechRepublic Premium, is to outline the terms and conditions under which the company provides coverage to its employees for losses incurred as a result of cyber-related incidents. Featured ...
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SecurityPatch Tuesday: January 2025 Security Update Patches Exploited Elevation of Privilege Attacks
Microsoft’s monthly patches cover Hyper-V NT Kernel Integration VSPs, Git in Visual Studio, and more.
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Project Management7 Key Benefits of Effective Project Management
Learn how effective project management can improve efficiency, boost collaboration, and drive better results for your organization.
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Payments5 Best Free Merchant Accounts 2025: Top Providers & Fees
Forever-free merchant accounts should still offer the best value. Here are my top picks for free merchant accounts for different business types.
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Zoho People 2024: A Complete Breakdown
In this episode of Top 5, we dive deep into the exciting features, updates, and enhancements that Zoho People will offer in 2024.
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Security
TechRepublic Premium10 Topics Every Cybersecurity Awareness Training Program Should Cover
While the cybersecurity team plays a critical role in the fight against data breaches, a company’s employees are often the first line of defense (or failure). The numbers back this up: IBM’s 2024 data breach report shows cybersecurity employee training is the second most cost-effective mitigation strategy, reducing the cost of the average data breach ...
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5G
TechRepublic PremiumWhat Is 5G?
5G telecom networks are advertised constantly on TV, encouraging cellphone users to upgrade their devices to 5G services. But what exactly is it, what are its benefits, and what should users know about it? Find out in this TechRepublic Premium feature by Drew Robb. Featured text from the download: 5G DEVELOPMENT Since its development in ...
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CRMApollo vs ZoomInfo: Features, Pricing, and Comparison
Decide between Apollo vs ZoomInfo with an in-depth comparison of features, pricing, and use cases to find the best fit for lead generation.
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CRMHow to Use CRM: A Beginners Guide
Learn how to use CRM with our introductory guide. Discover essential tips and a step-by-step tutorial to help you get started.
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AustraliaPasskey Adoption Is Accelerating in APAC — Except for Australia
Australian banks and government agencies are not rushing to adopt passkey authentication methods, despite the added security benefits.
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Cloud SecurityThe 6 Best Small Business VPNs for 2024
Looking for the best VPN services for SMBs? Here's a comprehensive guide covering the top options for secure remote access and data protection.
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TR AcademyEdit Content Like a Professional with Adobe Photoshop & Premiere Elements
Adobe Photoshop and Premiere can help budding users edit their photos and videos like the professionals do, thanks to the program's advanced editing tools, effects, filters, and more.
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Tech & WorkHow to Hire a Site Reliability Engineer
Streamline your candidate search and hire the ideal site reliability engineer faster with this resource.
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Artificial Intelligence
TechRepublic PremiumHiring Kit: Artificial Intelligence Architect
According to studies and research from PwC Global, artificial intelligence could contribute up to $15.7 trillion to the global economy in 2030, more than the current output of China and India combined. To reach that level, organizations will have to rely on the skills and expertise of machine learning engineers and AI architects. The position ...
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Innovation
TechRepublic PremiumQuick Glossary: Search Engines
As the digital age continues to progress, advertising techniques have transformed to stay aligned with the intense growth of the internet and its marketing opportunities. Many industries have taken advantage of the online digital landscape to communicate their messages and attract the attention of potential consumers through their websites. But with so many businesses flooding ...