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VoIPDoes “Off-the-Shelf” Contact Center Integration Really Work?
CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See how it really works here.
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VoIP7 Proven Ways to Elevate Your Contact Center Experience
Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow.
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VoIP5 Proven Benefits of Contact Center Workforce Optimization
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.
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CRMClose CRM Review (2024): Features, Pros, Cons, and Pricing
Get an in-depth review of Close CRM, covering its features, pricing, pros, and cons. Find out if it's the right tool for your sales team.
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Software
TechRepublic PremiumHiring Kit: Application Support Engineer
Whether IT systems are found in the cloud or in a server room down the hall, modern business cannot operate without access to reliable, functional, and secure software. Practically, every important business function, from email to customer service, to heavy machinery, relies on systems and the software that runs them. Installing, implementing, and maintaining that ...
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VoIP6 Simple Ways to Tell If You Need UCaaS vs VoIP
Discover the differences between UCaaS vs VoIP, the advantages and drawbacks of each, and how to decide which is right for your team.
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MicrosoftPatch Tuesday for September 2024: Microsoft Catches Four Zero-Day Vulnerabilities
A Mark of the Web security alert vulnerability and three others have been exploited in the wild and are now covered by Redmond’s monthly patch batch.
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EUApple Must Pay Back €13 Billion in Unpaid Taxes to Ireland, E.U. Court Rules
Two of Apple’s subsidiaries received tax benefits between 1991 and 2014 illegally, the European Court of Justice found, as they were not available to other Irish companies.
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Zoho People 2024: A Complete Breakdown
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VoIPContact Centers: The Complete Guide for Beginners
Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types.
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SecurityVolt Typhoon Hackers Exploit Zero-Day Vulnerability in Versa Director Servers Used by MSPs, ISPs
There are approximately 163 devices worldwide that are still exposed to attack via the CVE-2024-39717 vulnerability.
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CXOTop Tech Conferences & Events to Add to Your Calendar in 2024
A great way to stay current with the latest technology trends and innovations is by attending conferences. Read and bookmark our 2024 tech events guide.
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TR AcademyGet Secure Cloud Storage on a 2TB Lifetime Plan With Internxt for $130
This secure storage platform uses open source code, zero-knowledge file systems, and end-to-end encryption to keep your online data truly private.
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Artificial Intelligence
Artificial IntelligenceGoogle Gemini Cheat Sheet (Formerly Google Bard): What Is Google Gemini, and How Does It Work?
Everything you need to know to get started with Gemini, Google’s generative AI.
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Cloud Security
Cloud SecurityNordVPN vs Proton VPN (2024): Which VPN Should You Choose?
While Proton VPN’s strong focus on privacy is enticing, NordVPN’s fast-performing and all-around VPN service is the better overall package between the two.
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TR AcademyDon’t Leave Your Digital Security to Chance: Get Norton 360
Norton 360 Standard offers award-winning protection for your digital life — malware defense, cloud backup, and a VPN — for just $17.99 for a 15-month plan.
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Project ManagementConfluence vs Jira: Use Case Comparison (2024)
Jira is a better choice for project management, while Confluence is best for maintaining a knowledge base. Read on to compare features, pricing, and alternatives.
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TechRepublic PremiumPolicy Pack for Remote Workers
Save $17 and enhance your remote work practices. The combined value of the four policies is $56, but this pack is priced at $39. Many companies have embraced the concept of remote work. The benefits are well documented, including stress reduction, increased productivity, a wider talent pool, and better employee retention rates. Even so, it’s ...
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TechRepublic PremiumGrant Writing Guide
Business owners can use grant funding to develop a new product or service, reach a new group of customers, or navigate a challenging economic environment. However, seeking and winning grant funding is an investment of time and effort. The application process is a competitive one. Although competing for grant funding is not quite as stressful ...