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VoIP21 IVR Scripts You Can Steal (And How to Use Them)
Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost caller satisfaction.
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Open sourceHow to Disable IPv6 on Linux
If network troubleshooting leads you to believe there's an issue with IPv6, you may need to shut down that protocol on your Linux machines.
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VoIPOut of 15 IVR Best Practices, You Only Need These 7
Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
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SoftwareHow To Set, Change, and Recover Your MySQL Root Password
If you never set, forgot, or change your MySQL password, you're in luck. This article walks you through these steps, so you'll never be at a loss for that database root user password.
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Artificial IntelligenceNearly Half of Businesses Weaken Sustainability Goals Due to Generative AI Demands, Capgemini Report Reveals
Google has stated that its goal to reach net-zero emissions across all its operations and value chain by 2030 is now “extremely ambitious” thanks to its data centre usage.
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SecurityAustralian Government Agencies Failing to Keep Up With Cyber Security Change
Cyber security maturity declines among Australian government agencies in 2024, as legacy IT systems hinder progress under the Essential Eight framework.
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Cloud SecurityWindscribe VPN Review (2025): Features, Pricing, and Security
We evaluate the features, performance, security, and pricing of Windscribe VPN to help you determine if it's a reliable VPN service for your needs.
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PayrollWhat Payroll Documents Do You Need to Pay Employees?
Essential payroll documents like W-2s and time sheets ensure accurate employee payments. Learn what you need for compliance and efficiency.
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GPU supplier NVIDIA announced its plans to purchase compute management platform Run:ai in April.
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VoIPSome Telemarketing Lists Are Garbage. Here’s How to Check
Give your reps a fighting chance by buying high-quality telemarketing lists and steering clear of the junk. Learn what to look for today.
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CRMAnalytical CRM: Features, Benefits, and Business Impact
Discover the benefits of analytical CRM for business growth. Analyze customer data to enhance strategies and improve relationships.
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Security measures and other IT controls only work if they are implemented consistently, predictably, and with integrity. The IT audit director develops and schedules internal audits to measure and document whether those IT controls were followed as prescribed. This customizable hiring kit, written by Mark W. Kaelin for TechRepublic Premium, can help your enterprise find ...
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Image: dj_aof, Getty Images/iStockphoto Project Management
Project ManagementAsana vs Todoist: Which Tool Should Your Team Use?
Is Asana or Todoist a better project management tool for your team? Read this in-depth guide to compare pricing, features, and benefits.
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TR AcademySelling Out Fast: Microsoft Visio 2024 is 86% Off for a Limited Time
Try out the latest version of Microsoft’s renowned diagramming software before discounted codes sell out.
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VoIPPredictive Dialer vs Progressive Dialer (+ 3 Alternatives)
The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare.
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Image: Pexels/Mikhail Nilov Software
VoIPHow to Decide Between a Power Dialer vs Predictive Dialer
When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them.