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VoIP21 IVR Scripts You Can Steal (And How to Use Them)
Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost caller satisfaction.
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Open sourceHow to Disable IPv6 on Linux
If network troubleshooting leads you to believe there's an issue with IPv6, you may need to shut down that protocol on your Linux machines.
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VoIPOut of 15 IVR Best Practices, You Only Need These 7
Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
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SoftwareHow To Set, Change, and Recover Your MySQL Root Password
If you never set, forgot, or change your MySQL password, you're in luck. This article walks you through these steps, so you'll never be at a loss for that database root user password.
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MobileSamsung Unpacked S25: Galaxy S25 Phone Goes All-In On Google AI
At Samsung Unpacked S25, Samsung showed off an AI-curated “Now Brief” that transforms the lock screen into a daily report.
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United KingdomUK Pledges Public Sector AI Overhaul, Legacy Tech Causes £45 Billion in Missed Annual Savings
Initiatives include AI tools for policymakers and a new team to identify where tech can boost the efficiency of public services.
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Cloud SecurityHow to Create a Secure Username
Discover how to create a unique and secure username for your online accounts, and find out why it’s just as important as having a strong password.
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HardwareNew Equipment Budget Policy
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CybersecurityIT Leader’s Guide to Two-Factor Authentication
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Payroll
Zoho People 2024: A Complete Breakdown
In this episode of Top 5, we dive deep into the exciting features, updates, and enhancements that Zoho People will offer in 2024.
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Latest Articles
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Hardware
IT PolicySecure Equipment Repair Policy and Confidentiality Agreement
Organizations must frequently work with third parties to repair laptops, desktops, tablets, smartphones, servers, and other IT equipment. This customizable policy, written by Erik Eckel and Mark W. Kaelin for TechRepublic Premium, ensures an organization maintains regulatory and best business practice security compliance while tracking systems when they are being repaired. Featured text from the ...
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Developer
DeveloperHiring Kit: Game Developer
While game development involves the full gamut of artistic and technical skillsets, bringing the final product to fruition requires the well-honed programming and coding skills of a game developer. This customizable hiring kit, written by Mark W. Kaelin for TechRepublic Premium, outlines the skills, experience, and knowledge to look for when recruiting a game developer. ...
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Innovation
InnovationQuantum Computing Use Cases
Quantum computing is an emerging computing paradigm at the intersection of computer science, physics, and mathematics. Unlike classical computers that use bits — either 0 or 1 — as their fundamental computational blocks, quantum computers use quantum bits, or “qubits.” These qubits, governed by the principles of quantum mechanics, can exist in a state of ...
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Cloud Security
Cloud SecurityAstrill VPN Review: Features, Performance, and Insights
Astrill VPN is touted as one of the best VPNs around. But is it worth the extra money?
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VoIP6 Reasons Callers Skip Your IVR Survey (+ Easy Fixes)
If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them.
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VoIPAll 6 Types of IVR Routing and When to Use Each One
Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience.
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APAC
AustraliaRansomware to Cause ‘Bumpy’ Security Ride in 2025
Cashed-up ransomware criminals may exploit more zero days while potential blanket ransomware payment bans hang over defenders like a shadow.
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Image: Pexels/Ketut Subiyanto Software
VoIP5 Best Practices for Setting Up a Smooth IVR Phone Tree
Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow.
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Artificial Intelligence
Artificial IntelligenceEurope Selects Sites for Seven AI Factories
The dedicated AI research facilities will be located in Finland, Germany, Greece, Italy, Luxembourg, Spain, and Sweden.
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TR AcademyPrice Drop: Code Faster and More Accurately, Even in Collaboration, for Just $28
Microsoft Visual Studio Professional 2022 for Windows allows you to code with teams across platforms and languages, and offers advanced tools to ensure accuracy. Now at $27.97 through December 22.