Big Data
VoIP7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
Errant cybersecurity behaviours are particularly prevalent in Australia, a new report finds.
IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.
PitchBob creates customized pitch decks, financials, and strategic recommendations to help your startup stand out—and it's on sale for just $50.
You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes.
There are a great many vulnerability management tools available. But which is best? Here are our top picks for a variety of use cases.
Developers can try out the Apple iOS 18.2 beta now with ChatGPT for iPhone and iPad.
Microsoft PowerToys is a free download that can manage application windows, rename files in bulk, preview file contents, and more.
In this episode of Top 5, we dive deep into the exciting features, updates, and enhancements that Zoho People will offer in 2024.
Discover the best VoIP codecs beyond G.711 for clear calls. Learn about G.722, Opus, G.729, and AMR-WB to optimize call quality.
Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or settling for less.
OpenAI o1, one of a family of models known as Strawberry, is designed for building rather than answering questions.
Data has been a steadily growing market, leading to more career opportunities in fields like retail, healthcare, and financial services. As such, many resources have been published to provide guidance on data for those interested in its lucrative study. The following books — recommended by Madeline Clarke for TechRepublic Premium — cover all facets of ...
The backup and data recovery service adds an extra layer of protection in case a business encounters an attack or another major problem with Google Cloud storage.
Trying to decide between Wrike vs monday.com? Wrike’s free plan has unlimited users but fewer features, while monday.com’s paid plans are more affordable.
Australia’s $2 million boost for game development aims to solve the IT skills crisis, but talent loss to overseas tech roles raises concerns. Is it enough?
Discover the best cloud project management software for 2024. Use our guide to learn tips for choosing the right cloud-based tool based on your workflow and priorities.
Check out these five course bundles breaking down the most important IT, development, and cybersecurity skills that a business owner can master.
Discover the top six penetration testing companies for businesses of all sizes. Learn the pros and cons of pentesting providers like Astra, BreachLock, and Acunetix.