Software
VoIP7 Proven Ways to Elevate Your Contact Center Experience
Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow.
Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow.
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.
Get an in-depth review of Close CRM, covering its features, pricing, pros, and cons. Find out if it's the right tool for your sales team.
Whether IT systems are found in the cloud or in a server room down the hall, modern business cannot operate without access to reliable, functional, and secure software. Practically, every important business function, from email to customer service, to heavy machinery, relies on systems and the software that runs them. Installing, implementing, and maintaining that ...
IBM's Chris Hockings predicts a safer internet with advances in passkey tech, digital identity, deepfake defenses, and post-quantum cryptography.
Users of Google Cloud’s virtual machines can now get in-house attestation for VMs that offer AMD encrypted virtualization.
A company representative warned that many organisations still misunderstand the SaaS shared responsibility model.
Learn how to share a Wi-Fi password on iPhones, iPads, Macs, Androids, and Windows computers.
In this episode of Top 5, we dive deep into the exciting features, updates, and enhancements that Zoho People will offer in 2024.
Understanding machine learning can help you build recommendation engines or perform data science work.
If you’re on the hunt for Urban VPN alternatives, check out our in-depth analysis of Proton VPN, TunnelBear and other VPN providers.
Elevate your social media skills with the 2024 Meta Marketing Bundle, featuring four courses covering Facebook, Instagram, LinkedIn, Twitter and SEO.
Australia’s public sector agencies are under increasing pressure to improve their readiness for cyber attacks and data breaches, as surveys and investigations find their preparedness lackluster.
From Web 1.0, marked by read-only static web pages, to our current version of Web 2.0, innovation is a constant theme in the tech sector. Despite whatever hyperbolic predictions you may have heard, Web 3.0 and blockchain are real technologies, and businesses of all types and sizes need to know about and prepare for them. ...
In an age where almost every prospective customer or client is connected and online, an organization’s website often functions as the first point of contact. This is also the age when many employees perform work activities through a website interface. These factors mean the website is extremely important to the success of an organization, regardless ...
Are you ready to complete a major data migration but not sure where to start? Or perhaps you’ve already completed your migration, but now you’re having trouble assessing performance on your new systems. Regardless of where you find yourself in the data migration journey, a checklist is designed to help you adhere to all the ...
Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations.
Compare Pipedrive and Salesforce to determine which CRM is better suited for your business needs. Explore features, pricing, and pros and cons to make an informed decision.
Businesses worldwide are trying to squeeze more productivity out of software developers. Atlassian finds this strategy counterproductive, suggesting companies should instead focus on maximising “developer joy.”