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VoIPThe Complete 13-Point Contact Center Pre-Hiring Assessment
Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your business.
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VoIPNetwork Definition Made Simple: Here’s the Basics
Spoiler: there isn’t just one network definition. Learn everything you need to assess various network types, topologies, and architectures.
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Artificial Intelligence
HardwareNVIDIA Releases New Mini Supercomputer with Enhanced Generative AI Capabilities
The Jetson Orin Nano Super development board allows for 67 generative AI operations per second.
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Artificial Intelligence
United KingdomUK Government Proposes Copyright Reforms to Support AI and Creative Industries
The government proposes allowing AI developers to use copyrighted material for training their models without permission but requires them to be transparent about it. Creators will also be able to opt out of having their work used in AI training or strike licensing agreements.
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VoIP5 Types of Call Centers to Attract and Serve Your Customers
Discover how you can leverage different types of call centers to improve customer support and enhance operations.
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SecurityGhostGPT: Uncensored Chatbot Used by Cyber Criminals for Malware Creation, Scams
Researchers from Abnormal Security discovered an advert for the chatbot on a cybercrime forum and tested its capabilities by asking it to create a DocuSign phishing email.
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AustraliaPhishing Emails Targeting Australian Firms Rise by 30% in 2024
For the APAC region as a whole, credential phishing attacks rose by 30.5% between 2023 and 2024.
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Artificial IntelligenceOperator: OpenAI’s Next Step Toward the ‘Agentic’ Future
Operator and the Computer-Using Agent will be available through the OpenAI API at an undisclosed time.
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Payroll
Zoho People 2024: A Complete Breakdown
In this episode of Top 5, we dive deep into the exciting features, updates, and enhancements that Zoho People will offer in 2024.
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Latest Articles
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Image: Visual Generation/Adobe Stock Artificial Intelligence
Artificial IntelligenceHow AI Drives Supply Chain Automation for Retailers Worldwide
AI is transforming supply chain automation, enabling retailers to optimize operations and innovate with machine learning and generative AI.
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HR Policy
HR PolicySexual Harassment Policy
A hostile work environment is not conducive to a productive workforce — and without a productive workforce, an enterprise can’t be successful. Hostility, violence, and discrimination have no place in any company, regardless of its size. A hostile work environment will never be tolerated at any level. Use this customizable Sexual Harassment Policy, written by ...
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Innovation
Innovation10 Must-Read Books on Famous Female Tech Personalities
For a long time, women have been underrepresented in the tech world, despite their influential contributions and countless sacrifices. Supporting a more inclusive industry means shedding light on the experiences and challenges of women in tech and inspiring future female leaders to follow in their footsteps. Madeline Clarke, writing for TechRepublic Premium, recommends the following ...
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Image: Garry McLeod/LLNL Artificial Intelligence
HardwareHPE’s El Capitan Named World’s Fastest Supercomputer
El Capitan, built by HPE, tops the 2024 TOP500 list as the world’s fastest supercomputer, driving breakthroughs in AI, nuclear research, and energy.
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SoftwareDebian vs Ubuntu: Which Linux Distro Fits Your Needs Best?
Both Debian and Ubuntu are often considered outstanding choices to meet your desktop and server needs. But what are the differences and similarities, and which is right for you?
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VoIPVishing, Wangiri, and Other VoIP Fraud Tactics On the Rise
Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security.
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VoIPRingCentral Review (2024): Is It Right For Your Business?
RingCentral is one of the most powerful all-in-one communication platforms for midsize and large businesses. Learn more about the key features and pricing in our in-depth review, plus find alternative call center software options for small businesses.
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SecurityDell Unveils AI and Cybersecurity Solutions at Microsoft Ignite 2024
Dell announced new AI and cybersecurity advancements at Microsoft Ignite, including APEX File Storage and Copilot services for Azure.
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Big DataNVIDIA Unveils AI & Supercomputing Advances at SC 2024
NVIDIA reveals cutting-edge AI and supercomputing innovations at SC 2024, highlighting partnerships and new breakthroughs in HPC and AI-driven research.
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Image: Pexels/Jep Gambardella Networking
VoIPWhen Customers Adore Queue Callbacks (+3 Times They Don’t)
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.