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VoIP4 Steps to Improve Call Flow from Greeting to Resolution
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they're not.
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VoIPA Call Group Perfectly Handles These 7 Inbound Scenarios
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them.
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Start-Ups
TechRepublic PremiumWhat Kind of Business Should I Start? 5 Factors to Consider
Data from the U.S. Bureau of Labor Statistics shows that more than one out of five businesses fail within their first year of operation. While the numbers may seem bleak, they paint a cautionary picture of the importance of tactful strategizing when launching a new organization. Entering a suitable field of operation is a critical ...
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SMBs
TechRepublic PremiumVendor Comparison: Small Business Financial Accounting Software
Whether you are a freelancer working out of your bedroom or a Fortune 500 enterprise with 100,000 global employees, there is one common truth — financial transactions must be recorded, stored, and reported. It’s the only way to know for sure just how well and how successful a business operation is performing. Financial accounting is ...
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SecurityOver 600,000 Personal Records Exposed by Data Broker
The exposed database creates opportunities for staging convincing phishing and social engineering attacks, among other issues.
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CRMThe 5 Best CRM for Outlook Integration
Discover the best CRM for Outlook integration to enhance your productivity. Compare different solutions and explore your options today.
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TechRepublic PremiumQuick Glossary: Banking Technology
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TechRepublic Premium10 Must-Read Books on HR
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TechRepublic PremiumOnline Business vs Brick-and-Mortar: Pros and Cons
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Payroll
Zoho People 2024: A Complete Breakdown
In this episode of Top 5, we dive deep into the exciting features, updates, and enhancements that Zoho People will offer in 2024.
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Heating Up Productivity: Top 5 Features of Fireberry Revealed
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Mastering Data: Exploring the Top 5 Data Management Platforms
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Tech & Work
TechRepublic PremiumHiring Kit: Growth Consultant
Growth consultants need business acumen, a strategic mindset, and excellent client service skills to help companies identify areas for improvement and create practical plans for achieving growth. This customizable hiring kit, written by Kara Sherrer for TechRepublic Premium, provides a framework you can use to find the best growth consultant for your organization. The kit ...
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AustraliaAPAC Telcos Poised to Lead Global 6G Rollout
5G in APAC is also growing strongly in 2024, with the region considered a global “hotspot” for 5G standalone networks.
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CRM5 Best Insurance CRM Software for 2024
Discover the best CRM software options for insurance agents in this comprehensive guide. Explore top solutions with essential features, pricing, and pros and cons.
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TR AcademyTransform Your Office Skills With This $40 Training Bundle
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Artificial IntelligenceOpenAI, Microsoft, and Adobe Back California’s AI Watermarking Bill
The three tech giants have reportedly penned letters of support to California lawmakers.
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CPaaS adds communication features to your existing technology. Cloud
VoIPCPaaS Explained: How to Help Your Product Wow Customers
Explore how CPaaS empowers your product to impress customers. Learn how to leverage this solution for unparalleled customer satisfaction.
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Project ManagementSmartsheet vs Wrike (2024): Which Is the Better Tool?
Compare Smartsheet vs Wrike to determine which is the better fit for your team. Explore features, pricing, and pros and cons in this guide.
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Data Management
TechRepublic PremiumGDPR Data Breach Notification Letter (Free Download)
In the current business environment, it is almost inevitable that an organization will experience a security breach that exposes collected personal data to unauthorized access. Under the provisions of the General Data Protection Regulation, regardless of the severity of the security breach, organizations must inform their EU customers and stakeholders of the incident in a ...
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Innovation
TechRepublic PremiumQuick Glossary: Nanotechnology
From offering more effective and less invasive healthcare solutions to facilitating the development of smaller, more efficient technologies, nanotechnology is revolutionizing the way we approach challenges across diverse industries. Maria Carrisa Sanchez, writing for TechRepublic Premium, presents this quick glossary of 78 key concepts to help your understanding. Featured definition from the glossary: Biomimetics Engineered ...
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Project Management
TechRepublic PremiumHiring Kit: Healthcare Project Manager
Employing project management in the medical area is necessary since it helps healthcare institutions function effectively and deliver top-notch care for consumers while safeguarding them from potential risks. Having the right person capable of effectively managing healthcare projects plays an essential role in contributing to the success of your organization in this complex industry. This ...