Problem Steps RecorderOne of the coolest new tools in Windows 7 is the Problem Steps Recorder (PSR) -- especially for those of us who provide tech support to Windows users. No matter how hard they try, users often have problems accurately describing the problem they're experiencing or the steps they took before or after experiencing it. Sure, Remote Assistance can be a godsend in those situations. But you can't always connect to the user's computer in real time. That's when the PSR comes in handy.
It's really a type of screen capture software that records all actions -- keystrokes, mouse clicks, etc. -- and saves the sequence of events in an MHTML page that documents every step the user took, along with screenshots. You start the PSR by entering psr.exe in the Start menu Search box or at the command prompt. The interface is shown here.
Debra Littlejohn Shinder, MCSE, MVP is a technology consultant, trainer, and writer who has authored a number of books on computer operating systems, networking, and security. Deb is a tech editor, developmental editor, and contributor to over 20 additional books on subjects such as the Windows 2000 and Windows 2003 MCSE exams, CompTIA Security+ exam, and TruSecure's ICSA certification.