10 most dangerous species of help desk analyst (slideshow)

3. Auxilium complicatus: "I'm better than you" help desk analyst

One of the worst types of help desk analyst I have observed in the wild is the one who uses too much jargon and obscure industry references when talking to non-technical users in an attempt to either show them how clever they are or to belittle them. This species will never use two words when fifty will do. Whereas you and I are happy to keep our jobs in this difficult climate, Auxilium complicatus refers to his “Ongoing recurring employment and deployment situation.” He thinks he is a genius, anyone who meets or works with him thinks he is an annoying idiot.

Caption by: Jeff Dray

Photo credit: ©


About Bill Detwiler

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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