1: "The Expert": Userus expertia"The Expert" user is the curse of most IT support establishments. Experts try out something they heard about from "the bloke in the pub," an unqualified expert on everything who offers advice to anyone who will listen. Experts usually make a complete mess of their systems when they follow the bloke's advice. Then they compound the problem by trying to fix it themselves, often destroying their machines. As a last resort, they call the help desk and demand that their machines be replaced or mended immediately, as they have urgent work that can't wait. There has been an Expert at every place I have worked. I leave it to you to decide who your resident Expert is.
Caption by: Jeff Dray
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