Innovation

10 retailers using chatbots to boost customer service and sales

3. Beauty Brands

By recommending gifts for people on a shopper's list, the Beauty Brands chatbot was able to boost revenue during the busy holiday shopping season. The bot hit over 1.6 million total impressions, the company said.

Image: DEG

By Olivia Krauth

Olivia Krauth is an Education Reporter at Insider Louisville.