Project Management

Spotlight: Web Help Desk

Ticket details

From this tab, of the ticket submission form, very granular details of the ticket can be filled out. Every IT consultant knows that details are critical to a jobs success.

For a full review of Web Help Desk, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

By Jack Wallen

Jack Wallen is an award-winning writer for TechRepublic, The New Stack, and Linux New Media. He's covered a variety of topics for over twenty years and is an avid promoter of open source. For more news about Jack Wallen, visit his website jackwallen....