Premium Library

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  TechRepublic Premium

  Hiring Kit: Help Desk Support

  Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job. From the hiring kit: INTRODUCTION Digital transformation continues to be a ...

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  TechRepublic Premium

  Hiring Kit: JavaScript Developer

  JavaScript programming is a core competency vital to the development of modern interactive websites. This hiring kit from TechRepublic Premium outlines the skills, experience and knowledge to look for when recruiting a JavaScript developer. From the hiring kit: INTRODUCTION JavaScript is one of the three primary languages required to create and develop content for the ...

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  TechRepublic Premium

  Hiring Kit: IT Vendor Manager

  The IT vendor manager is vital for establishing and maintaining a strategically beneficial relationship with third-party vendors. This hiring kit from TechRepublic Premium outlines the skills, experience and knowledge to look for when recruiting an IT vendor manager. From the hiring kit: INTRODUCTION Establishing and maintaining a strategically beneficial relationship with third-party vendors is vital ...

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  TechRepublic Premium

  Why Career Road Maps Attract and Retain Support Technicians

  Hiring and retaining capable help desk personnel and support technicians are challenges for any organization. Support staff require both technical knowledge and communication skills if they’re to succeed in the role, yet technically competent and polished communicators are often recruited by multiple companies at once or quickly move into other positions within the firms where ...

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  TechRepublic Premium

  Hiring Kit: Full Stack Developer

  Finding and recruiting a full stack developer with the appropriate skills, experience and personality for your development project will take a concerted effort from HR and decision-making staff and a comprehensive strategic plan. This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job. ...

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  TechRepublic Premium

  Hiring Kit: Data Scientist

  A data scientist determines how business data is collected, collated, cleaned, processed and analyzed on its way to being transformed into useful information for decision-makers. They are vital to enterprise success. This hiring kit from TechRepublic Premium offers a framework your business can use to develop the most effective recruiting strategy. From the hiring kit: ...

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  TechRepublic Premium

  Hiring Kit: Game Tester

  Game testing requires more than just the ability to play games. A successful candidate must be able to identify, isolate and explain bugs and design flaws as part of the development team. This hiring kit from TechRepublic Premium provides an adjustable framework your business can use to find the right person for the job. From ...

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  TechRepublic Premium

  How adjusting service ticket behaviors can improve end user satisfaction

  In this TechRepublic Premium guide, technicians can learn how to properly structure service tickets, gain appreciative customers and end users, and improve customer satisfaction (or CSAT) scores which will reward your efforts. From the guide: INTRODUCTION It’s tempting, in the heat of the typical support technician’s day, to enter minimal information in service tickets to ...

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  TechRepublic Premium

  Short-term disability policy

  When employees suffer accidents or illnesses, it may become necessary for them to take a leave of absence on a short-term basis. Offering short-term disability insurance for your employees enables them to remain free from worry about earning an income if they are sick or injured. This, in turn, makes the business an attractive employer ...

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  TechRepublic Premium

  Checklist: Network documentation

  IT teams should regularly update network documentation to better administer maintenance, support and security routines. TechRepublic Premium’s network documentation checklist can help. Seasoned professionals typically come to understand just how complex even small organizations with seemingly straightforward needs can become in terms of networks. Regularly scheduled audits, in which important information is collected for every ...