In today’s digital economy, enterprises focus on optimizing profits, increasing revenues and reducing costs. They also need to improve customer satisfaction and market penetration. In the process, many executives report that aligning IT with business goals is a significant challenge while trying to get the most out of their employees.Plus, newer technologies such as analytics, cloud, mobile and social are driving fundamental changes in how users interact with organizations. As a result, enterprises are using managed services to help transform their businesses by shifting to hybrid IT capabilities. The objectives: gain agility to better adapt to market dynamics; optimize productivity and performance; and achieve integrated hybrid IT service delivery and management. There are critical requirements that all managed services providers need to address