Business resilience is often synonymous with business continuity. In times of crisis or disaster, leaders frequently think of business continuity as the ability to have their organization access their data, tools, and customers without taking any steps backward or having any interruptions. Nevertheless, business resilience expands far beyond that. It is the ability for companies to not only survive significant disruptions, but also to grow and always improve.

Before the pandemic, office efficiency and productivity manifested as open floor plans and interoffice technologies helped professionals tackle manual tasks and operational friction. But open floor plans and the occasional “working from a coffee shop” do not solve for efficiency, productivity and collaboration in a hybrid world. The operational friction has shifted. The blurred lines between in-person, virtual and distributed working require more sophisticated and robust solutions.