UniCredit employees depend on email, text messaging and phone calls, along with a lot of travel, to facilitate collaboration across offices and countries. Unicredit business integrated solutions deployed Microsoft Lync Server across the UniCredit Group, which was rapidly adopted for its instant messaging, presence and conferencing capabilities. It is now adopting Lync 2013 as a softphone solution, to support a flexible workplace initiative and to further improve business processes. To set up the architecture, UniCredit business integrated solutions uses the Lync server topology builder, which helps to define and configure the solution topology. It uses a wizard format to make the process fast and straightforward.