As one of the world’s leading corporate travel companies, American Express Global Business Travel (AMEX GBT) has built its reputation by providing expert services, advice and assistance to travellers.
This starts by providing a superior employee experience. By simplifying employees’ work lives and putting information at their fingertips, AMEX GBT increases employee satisfaction and drives productivity, which translates directly into better service for its customers. That’s why AMEX GBT streamlined and automated its employee onboarding processes with ServiceNow.
AMEX GBT started by automating preboarding activities. Instead of receiving and responding to multiple emails, new hires see all their preboarding tasks in a unified ServiceNow onboarding portal. This portal has contributed to a 90% reduction in email traffic, eliminating 300,000 emails a year.
Find out more about their transformation using ServiceNow today!